Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.
Responsibilities
Summary: Achieve sales targets by answering inbound calls to potential and existing members. Utilize sales knowledge and service skills to accurately and professionally educate, evaluate and sell Home Service Plans (HSP) directly to consumers. Ask discovery questions to understand the consumers’ needs. Build a positive connection and rapport to promote and sell the benefits, coverage, and terms of products and services. Success will be measured on behaviors, quality, performance, and alignment with our house rules.
Responsibilities:• Meet or exceed sales goals and objectives based on our key performance indicators (KPI’s).• Acquire and apply knowledge of company operations in every interaction by utilizing available resources.• Maintain and build relationship while delivering a positive member experience by using our sales model.• Drive inbound calls with the goal of selling, renewing, and upgrading members’ products and services.• Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes.• Retain members by educating and addressing non-sales related inquiries, such as: answering contract questions, updating contract details and providing first call resolution.• Use active listening to build rapport and generate additional growth opportunities.• Provide quality service and adhere to our member comittment.• Detailed documention of all interactions in our member database.• May assume other duties as applied.
Qualifications
Required Skills: • Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving• Ability to remain competitive, coachable, and productive in a fast-paced sales environment• Capacity to balance the business and members needs• Align with our company house rules• Ability to navigate multiple software applications and enter data during member interactions • Demonstrate strong and effective verbal and written communication skills• Able to work nights and weekends, variable schedule(s) and overtime as necessary• Reliable, persistant, and self-motivated to make sales• Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
Preferred Skills: • Proven success in a sales or member service role• Experience reaching or exceeding sales goals and objectives
• Bilingual (English/Spanish)
Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent requiredMinimum Experience required (number of years necessary to perform role): 1+ years of sales and/or member service experience required
Other/State Specific
This role pays between $15.00/hr to $16.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits at Frontdoor.