Consulting Operations Manager

You've built ops from scratch before. You know what it looks like when nothing exists yet — and you know how to fix it. You've been the person a scaling business relied on to hold everything together. You've built the processes, managed the people, navigated the compliance complexity, and kept the clients happy — often all at once. You didn't inherit a finished system. You built one. If that sounds like your career so far, C-Serv is looking for you. The opportunity C-Serv is a global IT consulting and workforce solutions firm, operating across 10+ countries with a consultant base that spans some of the most complex employment environments in the world — Saudi Arabia, UAE, Egypt, and beyond. We're growing fast. And as we grow, we need someone to own the operational engine that makes every consultant engagement work: onboarding, compliance, client relationships, and the team behind it all. This is a senior role with real scope. You'll manage a team of three, a Consultancy Engagement Lead and two Consultancy Engagement Coordinators and you'll be the primary escalation point between the delivery function and the CEO. You won't be a cog in a machine. You'll be the person who builds the machine. What you'll own Consultant lifecycle end to end. From the moment a placement is confirmed to the day a consultant exits, you own the experience. Onboarding, check-ins, contract renewals, offboarding all of it. Multi-country compliance and EOR management.You'll personally manage our EOR provider relationships across active markets, including complex regions. Visa and right-to-work processes, payroll accuracy, country-specific compliance this is yours to own, not delegate. Client operations. You're the primary point of contact when things need to be resolved. Client escalations, invoicing coordination alongside RevOps, PSA administration, vendor and IT management the infrastructure that keeps the business running. Your team. You'll set the standard, run weekly 1:1s, develop each person, and build a team that performs under pressure. You earned this team now you develop it. What we need from you This is a niche role and we're being deliberate about who we hire. You'll need to evidence the following: You've been an early ops hire in a scaling firm preferably professional services and built SOPs before you managed anyone You've personally managed EOR providers across 3+ countries, including at least one high-complexity market (Saudi Arabia, Egypt, UAE, or equivalent) not managed someone who did. You've managed and developed people can point to a team you've built and individuals you've genuinely grown. You're financially sharp, comfortable in Excel, able to track utilisation, PTO liability, invoicing, and expenses without needing it set up for you. You've worked inside a PSA platform (Certinia, Kantata, HaloPSA, or equivalent) in a live environment You have exposure to employment law can read a contract, flag issues, and know when to call the lawyer You've worked in a start-up or early-stage business and you roll your sleeves up without being asked You're extremely organised multiple workstreams, multiple time zones, nothing falls through the cracks What you'll get from us Competitive Package Fully remote, work from anywhere in the UK A genuine seat at the table in a business that's building something real Direct access to leadership, no politics, no layers A team to lead and develop from day one The autonomy to build the function the right way A company that is values-led, DEI-committed, and 100% woman-owned About C-Serv C-Serv was founded in the UK in 2013. We help technology-led organisations scale high-performing teams across borders operating across 50+ countries in cybersecurity, cloud, networking, AI, and engineering. We're not a traditional recruiter. We build long-term technology delivery capability for our clients and we hold ourselves to the same standard we set for the teams we place. Success Crafted Through Connection.