Configuration Manager (remote) – EU Public Organisations

Configuration Manager (remote) – EU Public Organisations Remote Configuration Manager for EU public bodies. Own CMDB/ITSM & Service Configuration; drive governance and data quality. 5+ yrs exp, security clearance required, C1 English. Send request Configuration Manager (remote) – EU Public Organisations Profile: Configuration Manager (Service Management, ITIL, Service Configuration Management, CMDB, ServiceNow: may change over the time). Securiy Clearance: Is required (security screening procedure must be initiated within first 45 days of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL. Place of performance: Remote. Duration of the mission: 50 months. Award criteria: 40% Price / 60% Quality. Minimum level of education: Level 4. Minimum English language skills (CEFR): C1. Minimum IT relevant professional experience (years): 5 years. Minimum experience at similar position (years) : 2 years. Rate: 319,42€/day NWH 558,99€/day EWH. · NWH: 220days x3 years + 4 year 260days 4.year. Required certificates Not required, unless it is indicated as a specific requirement(s) below. Knowledge and skills Knowledge: · Excellent practical knowledge of IT Service Management, in particular Service Configuration Management. · Practical experience customizing and describing Service Configuration Management practice to be followed by the organization. · Practical experience implementing and managing CMDB. · Practical knowledge and experience implementing and managing Service Configuration. Management and CMDB in ITSM solution. · Well understanding of the management of the IT services across their lifecycle. · Well understanding of complex information systems and their interoperability. Skills: · Excellent communication skills (in written and verbal communication). · Very strong sense of responsibility. · Accuracy and attention to details. · Very good organizational skills. · Very good reporting skills. · Supportive and helpful personality with co-operative and service oriented attitude. · Forward looking with a holistic approach. · High level of motivation and initiative. Specific requirements: · CMDB Data Quality Ownership - proven experience and examples of actions concluded. · CI lifecycle and Governance Enforcement. · Practical experience in the integration of CMDB with Change Enablement. · Practical knowledge of Data Source Management and Automated discovery. · Practical experience in creating and mapping Services and Dependencies. · Proven experience in CMDB Reporting and Audit Support. · Proven experience and knowledge of ServiceNOW Configuration Management and CMDB. Typical tasks and responsibilities Service Configuration Management and CMDB Administration : · Accountability for Service Configuration Management and CMDB. · Defining, executing, monitoring, and continuously improving Service Configuration Management practices. · Ensuring that the CMDB contains accurate, complete, and up-to-date information. · Ensuring that service trees, service maps, and configuration relationships are maintained and updated. · Ensuring that Service Configuration Management processes and CMDB structures are properly reflected within the ITSM solution. Reporting: · Setting up and reporting on Service Configuration Management and CMDB KPIs. Documentation and Process Management: · Preparing required policies, procedures, and Standard Operating Procedures (SOPs) supporting Service Configuration Management practices. Documentation and Process Management: · Contributing to other ITIL practices and process improvement initiatives. · Creating and maintaining a positive customer experience. · Other specific duties as assigned by supervisor. Departamento IT Puesto CONSULTOR/A Estado remoto Completamente remoto Bilbao ¿Qué ofrecemos? Horarios TheWhiteam ofrece horarios flexibles. Esto se debe a que buscamos cumplir objetivos, no llegar a una cantidad de horas. Tecnologias Las tecnologías más punteras, para estar actualizados a los cambios del momento. Modalidad de Trabajo Dada la situación TheWhiteam da la posibilidad de una modalidad de trabajo presencial, teletrabajo o mixta. Ubicaciones TheWhiteam da la posibilidad de trabajar en ubicaciones situadas por todo el mundo. Lugar de trabajo Formar parte de THEWHITEAM es colaborar con una empresa formada por profesionales con una dilatada experiencia en consultoría tecnológica. Creemos firmemente que las empresas y clientes marcan el camino a seguir en el sector, pero éste lo construyen las personas. Consideramos de vital importancia que nuestra organización se fundamente en nuestro mejor activo y marca de valor añadido que es nuestro equipo humano . Acerca de The White Team Fundada en 2012 por consultores experimentados The Whiteam nace como consultora tecnológica de calidad con una misión clara; ayudar a las compañías de todo el mundo a optimizar su rentabilidad empresarial a través de un uso eficiente de las tecnologías de la información.