Position Overview
We are currently expanding our remote team and seeking service-focused individuals to join us as Concierge Support Specialist. In this role, you'll help clients prepare for upcoming travel experiences by assisting with service coordination, sharing planning updates, and ensuring important details remain organized throughout each stage of the process.
This opportunity is ideal for individuals who enjoy providing personalized support, communicating with clients, and helping create smooth and positive planning experiences while working independently in a flexible remote environment. Structured onboarding and continued guidance are provided to support your success.
Core Responsibilities
Connect with clients to learn about their travel interests, timelines, and service preferences
Assist with arranging trip components such as lodging, transportation options, and activities
Provide status updates related to confirmations and next coordination steps
Review available service selections using approved supplier systems
Respond to client questions through email, phone, and secure messaging platforms
Help manage adjustments and service-related requests as needed
Maintain organized coordination records within internal platforms
Participate in onboarding sessions and continued learning opportunities
What This Opportunity Offers
100% remote work structure
Flexible scheduling designed for independent workflow
Step-by-step onboarding with ongoing training resources
Access to established coordination tools and supplier partnerships
Eligibility for travel-related incentives and recognition programs
Opportunities to grow into advanced planning or advisory pathways
Preferred Qualifications
Strong communication skills with a client-service mindset
Reliable organization and attention to coordination details
Confidence working independently in a virtual setting
Comfort navigating web-based tools and communication platforms
Background in hospitality, customer support, scheduling, or administrative roles is helpful but not required
Must be at least 18 years of age
Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions