Responsibilities
Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.
Provide callers and visitors with detailed information about the business’s products, services, and operational policies.
Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.
Maintain an up-to-date knowledge base of the business’s offerings, events, and updates to inform and assist contacts accurately.
Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.
Requirements
Strong verbal and written communication skills.
A friendly and professional demeanor, with a commitment to providing outstanding customer service.
Ability to effectively interact with people, internal and external.
Strong follow-through skills.
General Requirements
Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam
Device Specifications
Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available
Network Requirements
10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)
Benefits
Legit Work from Home - Avoid the hassle of traffic
Job Security and Stability
Potential Income up to $1500 per month
Training is provided with an Allowance
Personal and Career Growth - Self-development and Promotion
Great Team Culture - Core Values: Relationship, Growth, Fun, and Abundance
In-house Assistance
PTO Provided
Profit Share - Retirement Plan
Chance of an all-expense-paid trip to the US
Birthday and Anniversary Treats
Wedding Gifts
Newborn Gifts
Foodpanda Discount