ISTA Personnel Solutions South Africa is a fast-growing global BPO. We are not a recruitment agency — we operate as a dedicated extension of our US-based clients’ teams, providing skilled remote professionals who support daily operations with precision, efficiency, and a personal touch.
We are seeking a
Compliance & Verification Administrator (Quality Assurance)
to support one of our U.S.-based healthcare clients who provides early intervention services ie. Speech Therapy, Occupational Therapy, Physical Therapy, Special Instruction, Nutrition and Social Work.
This is a highly task-oriented and repetitive role that requires strong attention to detail, consistency, and proactive follow-up.
Role Overview
Each therapist must comply with certain tasks to ensure that services being rendered are documented accurately and billed effectively. The
Compliance & Verification Administrator
will be responsible for reviewing, verifying, and processing client and provider documentation to ensure compliance with regulatory and internal requirements. This role involves repetitive tasks, so candidates must be comfortable with routine work while maintaining accuracy and focus. The ideal candidate will be proactive, organized, and able to hold providers accountable for compliance requirements.
PLEASE NOTE:
Working Hours:
This role requires you to work
EST hours
Mon - Fri from 8am to 5pm
EST
(14h00 to 23h00 South African time - subject to change in accordance with daylight savings in the United States).
You will be required to
work
on both South African and US
public holidays
(compensation for SA public holidays in accordance with the BCEA)
Internet Requirements:
A
fixed fibre line
with a minimum speed of
25 Mbps (upload & download)
and the ability to support a
wired Ethernet connection
is mandatory.
Applicants without a fixed fibre line cannot be considered.
Power Backup:
A
reliable power backup solution
is required to manage
load shedding and power outages
.
Applicants without a power backup cannot be considered.
Work Environment:
This is a fully remote working role.
Key Responsibilities:
Verify and review therapists session notes for accuracy and completeness.
Analyze data to identify anomalies or patterns that may indicate fraudulent activity.
Coordinate with internal departments to ensure all documentation is complete and accurate.
Review enrolment requirements and supporting documents to confirm authenticity and validity.
Communicate with therapists and providers to hold them accountable for compliance.
Log into the
HCSIS system
and accept assigned cases promptly.
Review
Individualized Family Service Plans (IFSPs)
and
Evaluation Reports (ERs)
within required timelines.
Upload verified documents into the provider portal.
Manage and document
PEIDs-related emails
.
Prepare and send
welcome letters
to clients/families during onboarding.
Soft Skills
Excellent written and verbal English communication skills.
High attention to detail — accuracy is critical.
Strong organizational and multitasking abilities.
Proactive and consistent in follow-up.
Technical Skills
Basic computer literacy, including MS Office and Outlook.
Ability to navigate multiple systems and portals.
Experience with healthcare or early intervention documentation, compliance tracking, or working with therapy providers is a plus
Previous experience in verification, compliance, or documentation review is a plus.
If you are not contacted within 14 working days, please consider your application unsuccessful.