Community Manager - HOA Property Management

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE! We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience, as our own education company will provide you with an industry-leading education foundation. The initial training will last one year, and you will become an industry expert within three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression. The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiations, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role, you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration. We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire a work family . While the role is mainly remote, we do believe in being social with each other. Learning is also best achieved in person. A significant amount of time should be expected in the office in the first 6 months to ensure long-term success. WHAT IS A COMMUNITY MANAGER? Put simply, the community manager position is the face of our organization! It is a very multifaceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude. WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER? Although we like to say no day is the same, there are many things you will be responsible for regularly as a Community Manager: Passionately live our Same Day Response Policy. Engage with board members and homeowners in your community. Manage daily, weekly, and monthly tasks for a portfolio of associations. Plan for and facilitate association board meetings and annual meetings. Vendor relations, including the bidding and project management process. Consult with other departments in support of your communities. Risk Management, Insurance, and Litigation Support. Prepare budgets and manage the finances of the associations. Must be available for after-hours emergencies Plus, additional tasks, as necessary. WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER? We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture and fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, be highly organized, be accountable, and be a fantastic multitasker. WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER? We will teach you the ins and outs of running successful HOAs, but there are a few skills we wish for you to already have. Approximately ten (8+) years of solid work experience Ability to attend or run evening meetings (usually 30-40 per year) High-level organizational skills in a fast-paced environment Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.) Ability to catch on to other business computer systems Strong customer-friendly and informative communication skills Some experience and knowledge of financial statements and budgets Comfortable with public speaking in small and large meetings Great conflict management skills in sometimes stressful situations Experience with gathering bids for large projects and managing those projects. WHAT IS THE TRAINING LIKE? Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring: You will be assigned a Community Manager Mentor to help be your on-the-job guide. You will be part of a tribe of community managers with varying levels of experience from which to learn! You will complete a unique in-house, web-based learning academy. You will be apprised of changes in the laws and other seasonal topics throughout the year. WHO IS SPECTRUM? We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowner's associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for several years in a row, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community. Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help, you always volunteer, just as you would want them to do for you. We are all students and teachers on our teams. What does it look like to be an employee at Spectrum Association Management? -93% of employees believe in the company leadership and the future success of the organization. -96% of employees are proud to work here and love their coworkers! -99% of employees have felt well supported by management through COVID-19. SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS We offer a comprehensive package that is more than just a paycheck Hybrid Empowerment Plan - For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements. Recognized as Best Places to Work since 2007! Fastest Growing Company - Fast Track 50 in 2020. San Antonio-based homeowners’ association management company. (With offices throughout Texas and Phoenix, Arizona) Privately owned with over 20 years in business and during those years, we have never had to lay anyone off. Work / Life balance. 5 weeks of PTO to allow for rest, travel, family, and hobbies. 40 paid hours per year for community service activities. 11 Annual Paid Holidays. Paid Training - Internal Learning and Development Management System. The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401k program. Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices). Phone and Mileage Reimbursement Well-structured career track plan with a 6-month review. Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months. Office location: 4411 Interstate Hwy 35 Frontage Rd Ste 105 Georgetown, TX 78626 The training phase will begin in the local office for the first 6 months. Then, after must be able to commute to our local office for team collaboration a few days a week, onsite functions, or any mandatory events. For more information about Spectrum Association Management, visit our website at https://spectrumam.com/careers/ Spectrum Association Management is an Equal Opportunity Employer. --- Questions: - Full name - Email address - Resume/CV - Cover letter - Phone - What is your full address, including city, state and zip - How did you hear about this position? If a board member or a current employee referred you, please list names. - What is your understanding of Homeowners Associations. - WHY do you want the HOA industry to be your next career move? - Please describe your experience with project management (ex. Bids and contract negotiations,) - Please describe your experience working with Financials and creating budgets. - Please describe your proficiency working with various software's and technology. - Given that this is a hybrid environment, it is required that you work out of our local Georgetown, TX office for the first year. Could you please confirm whether you are able to commute to the office on a daily basis during this period? Your ability to do so is essential for the initial phase of your employment with us. - Please DESCRIBE YOUR EXPEREINCE FACILITATING STAFF/BOARD MEETINGS. This role will require you to attend approximately 25-30 evening board meetings Annually. Our HOA Boards are volunteers and most work during the day, so they are scheduled in the evenings. Will this work for your schedule? - Because this role requires you to drive for Spectrum at times, we ask that you have valid auto insurance coverage that meets minimum requirements. Employees are to obtain insurance to cover the operation of their private vehicles while on company business. The policy is to follow applicable state law and to have policy limits of at least $50,000.00 for each accident and $50,000.00 per person for bodily injury and $100,000 for property damage liability. Proof of your auto policy limits will be required at the time of hire. Is this acceptable to you? - What was your most recent and/or current rate of pay? - The starting salary for this role is $57,500 annually. Is this acceptable to you? - Do you consent to receive text (SMS) messages from Spectrum Association Management related to your interest in the role you applied for? We will only send you text messages to the number provided on your application with your consent. Once you opt in, Message frequency varies and data rates may apply. Reply HELP for help and STOP to cancel in future text messages - I consent - I DO NOT consent -

ATTENTION: After submitting your application, you will be receiving a NEXT STEP with Spectrum AM e-mail. If you do not see it in your inbox, please check your SPAM mail within 24 hours of submitting your application. This step must be complete in order submit your complete application and to move forward in your application process.