community guidelines

Making rides better — together. Bolt is committed to building a platform where everyone gets where they’re going safely and with respect. These guidelines outline what is expected on every trip from riders, drivers and fleet partners. By following these guidelines, we can build a safer, more respectful, and fairer platform for all. While our Platform Terms are the legal basis for using the Bolt platform, these guidelines help explain what respectful, safe behaviour looks like in everyday situations. Explore our guidelines by topic area Personal Safety The safety of our drivers and riders is our number one priority. Learn more Respect and Consideration Mutual respect is the foundation of a safe platform. Learn more On-trip Safety Everyone shares responsibility for a safe ride. Learn more Authenticity and Honesty Trust depends on knowing who is using the platform. Learn more Personal Safety The safety of our drivers and riders is our number one priority. Learn more Respect and Consideration Mutual respect is the foundation of a safe platform. Learn more On-trip Safety Everyone shares responsibility for a safe ride. Learn more Authenticity and Honesty Trust depends on knowing who is using the platform. Learn more