Community Assistant

Open Beta Community Support Assistant

Contract · Remote · UK-focused

About Genie Vault

We are preparing to launch the Open Beta of Genie Vault — a new AI shopping assistant that helps people turn everyday receipts and purchase details into a useful shopping memory.

Genie Vault is designed to help users understand what they actually buy, keep useful shopping details in one place, ask better questions about their spending, and receive more relevant support over time.

During the Open Beta, users will test the app, interact with Genie, share feedback, report issues and help us improve the product before a wider launch.

To support this next phase, we are looking for an Open Beta Community Support Assistant to work with us during the beta and help manage our user community on Discord.

The role

You will be one of the main points of contact for Genie Vault Open Beta users.

Your role will cover the day-to-day operational support of the beta community: helping users, answering questions, moderating Discord, collecting feedback, identifying bugs, tracking recurring issues and making sure important information reaches the product and technical team quickly.

This is a hands-on role for someone who is organised, responsive and comfortable supporting users in a fast-moving beta environment.

You do not need to be a developer, but you should be confident helping users with mobile apps, asking clear follow-up questions and keeping feedback well organised.

What you’ll be doing

You will:

• Provide clear, helpful and timely support to beta users on Discord.
• Help users understand how to access, set up and use Genie Vault during the Open Beta.
• Support users with onboarding, app access, receipt uploads, Genie interactions and common beta questions.
• Monitor the Discord community throughout the working day and help keep it organised, welcoming and on-topic.
• Identify bug reports, technical issues and recurring user problems.
• Ask users clear follow-up questions when more detail is needed.
• Record feedback, issues and user questions accurately in the relevant tracking tools.
• Escalate urgent, repeated or product-critical issues to the relevant team members.
• Help organise beta feedback tasks, surveys, community updates and user announcements.
• Support Discord-based Open Beta activities where needed.
• Help the team understand what users are struggling with, what they like and what needs improving.

What we’re looking for

You should have:

• Experience using Discord.
• Excellent written English.
• A calm, helpful and professional communication style.
• Strong organisational skills.
• Confidence using mobile apps and digital tools.
• Good attention to detail.
• Ability to manage multiple user conversations and support threads.
• Good judgement when deciding whether something is a simple support question, user feedback, a bug report or an issue requiring escalation.
• Interest in AI, mobile apps, consumer technology or early-stage products.

Nice to have

It would be helpful if you also have:

• Previous experience in customer support, community moderation, beta testing or app support.
• Experience using Google Sheets or similar tools to track feedback, bugs and user issues.
• Familiarity with mobile app testing or structured bug reporting.
• Experience supporting users in an online community.
• Interest in shopping, budgeting, rewards, loyalty apps or consumer data products.

About you

This role would suit someone who enjoys working directly with users and wants to be part of an early product launch.

You should be comfortable in a role where not every answer is already documented, and where part of the job is to spot patterns, ask the right questions and help the team understand what is happening in the community.

You should be patient with users, clear in your communication and able to stay organised when several conversations or issues are happening at the same time.

The right person will help make the Open Beta feel supported, structured and responsive.

Location and working style

This is a fully remote, contract role.

The role is focused on supporting UK Open Beta users, so availability during UK working hours is important.

Some flexibility may be needed during busier Open Beta periods, especially around user onboarding, announcements, feedback tasks, app updates or prize draw activity.

How to apply

Please apply using this form:

https://docs.google.com/forms/d/e/1FAIpQLSdRFXSaZqlRQ0g1CJ7SMTTqQrdkGXYhy2gdhAxliX8BU-WVSg/viewform?usp=dialog