Communications Specialist

The Communications Specialist supports ICE initiatives and will report to the Associate Director. This job will be 100% remote. Duties : Responsible for communication plans/marketing, dissemination plans of tasks, new policy/procedures, system functionality, change management. Provides senior-level support to further strategic communication by supporting engagement strategies to communicate the programmatic information to senior-level leadership. Provide recommendations for stakeholder engagement to increase awareness and understanding of issues and requirements. Requirements : Bachelor’s Degree or higher in any discipline. Minimum of five (5) years of specialized experience to include performing presentations of research analysis and coordination with internal and external stakeholders or like complexity. Knowledge and experience working on multiple projects simultaneously in or like a Contact Center environment Knowledge of serving as a liaison between multiple business units and key stakeholders to address knowledge gap areas. Knowledge to assist with the development of KPIs, SLAs. Knowledge of working with internal stakeholders to ensure all operational systems are continuously evaluated for operational synergy between internal units. Knowledge of coordinating with internal stakeholders regarding knowledgebase development, process improvements, change management, and communications initiatives. Knowledge of communicating plans, programs, and pending systems changes. Knowledge to assist with and composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports. Ability to demonstrate knowledge of current principles, practices, and techniques of oral and written communications. Ability to communicate effectively both orally (in groups and one-on-one) and in writing. Ability to work independently and shall have demonstrated the ability to efficiently interpret research and analyze information from various sources. Must have knowledge of office management principles, practices, and procedures, and have excellent written communication skills. Leads the creation, development, and/or maintenance of effective communication strategies. Coordinates external and internal communications flow (memos, newsletters etc.) PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status. Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.