Communications Quality Program Specialist

Job Description UWMC AIRLIFT NORTHWEST has an outstanding opportunity for a PART TIME - VARIABLE SHIFT - COMMUNICATIONS QUALITY PROGRAM SPECIALIST . WORK SCHEDULE 60% FTE Variable Shifts 100% Remote DEPARTMENT DESCRIPTION Airlift Northwest is the region’s premier critical care transport service providing rotor-wing, fixed-wing, and ground critical care transport operations across a complex multi-state system. POSITION HIGHLIGHTS Supports operational quality initiatives within a high-acuity emergency and air medical communications center Support for quality assurance, operational review, workflow consistency, education support, operational analysis, and continuous improvement initiatives within the Airlift Northwest Communications Center PRIMARY JOB RESPONSIBILITES Conduct routine operational quality reviews related to communication center workflows, dispatch coordination, documentation practices, paging processes, operational communication, and mission coordination activities Review calls and tapes to ensure alignment with current policies and procedures Assist with review and follow-up of communication center operational concerns, workflow issues, and operational event reviews Identify operational trends, recurring workflow concerns, communication gaps, and opportunities for improvement or standardization REQUREMENTS Bachelor's Degree in Healthcare Administration, Emergency Management, Communications, Public Administration, Business Administration, or related field Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. ​ ABOUT AIRLIFT NORTHWEST ​ Airlift Northwest is dedicated to providing safe, efficient and compassionate air medical transport for critically ill and injured infants, children and adults, 24 hours a day, 7 days a week. The region’s first air medical transport service, Airlift Northwest has flown more than 100,000 patients since its founding in 1982. Its helicopters and fixed-wing aircraft are strategically located at eight bases throughout the Pacific Northwest and Southeast Alaska. On-board medical experts handle everything from advanced cardiac life support to neonatal resuscitation, all while flying patients to the best available care for their condition. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER ​ UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. ​ ​ All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. ​ ​ Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $37.50 hourly Pay Range Maximum: $43.27 hourly Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: Alternate Work Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 60.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .