TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.
Want to learn more? Visit us at packaging.toppan.com
Summary Description:
The
Commercial
Vice President,
General Manager,
is accountable for the
business's overall performance, growth, and strategic direction
. This executive role
collaborates on
Profit & Loss responsibilities with the
O
perations
L
eader and the COO and leads the commercial engine that delivers profitable growth and
exceptional
customer experience.
The role is commercially focused, with direct leadership
of
Sales,
Customer Service
, and Design Engineering. The Business Leader partners closely with Operations, Quality, and Supply Chain to ensure execution excellence, but does not manage day-to-day plant operations.
This position
serves as the business unit's strategic leader,
aligning market strategy, customer engagement, innovation, and financial performance to drive long-term growth.
What you’ll be doing:
1. P&L & Financial Performance
Collaborates on
P&L performance
with Operations Leader and COO
,
including
revenue, margin, EBITDA, working capital, and cash flow.
Develop and execute Annual Operating Plan (AOP), forecasts, and long-range growth plans.
Drive margin expansion through pricing discipline, value-based selling, and mix optimization.
2. Commercial Strategy & Revenue Growth
Develop and execute the go-to-market strategy aligned with growth
objectives
.
Lead strategic account development and executive-level customer engagement.
Oversee pipeline health, sales effectiveness, and market penetration initiatives.
Sponsor major pursuits and negotiate key commercial agreements.
Develops and executes expansion into new and adjacent markets already
identified
for the business.
Identifies
new and adjacent markets for
expansion into
.
3. Sales Leadership
Lead and develop a high-performing sales organization.
Establish performance metrics, territory strategy, and growth targets.
Implement disciplined sales processes, forecasting accuracy, and funnel management
leveraging
the
organization's
tools and systems
.
Coach and develop talent to strengthen commercial capability
,
leveraging
the Sandler Selling System
as well as other tools and systems available to the commercial organization.
4. Customer Service Excellence
Lead customer service operations to deliver best-in-class responsiveness and communication.
Improve quote turnaround, order coordination, and issue resolution processes.
Establish and
monitor
service KPIs
,
including OTIF, responsiveness, and complaint resolution.
5. Design Engineering & Innovation Leadership
Lead Design Engineering in support of new product development and commercialization.
Ensure design solutions meet customer needs, manufacturability requirements, and quality standards.
Drive innovation aligned with market needs and growth priorities.
Improve speed-to-market and standardization of engineering solutions.
6. Cross-Functional Business Leadership
Strategic leadership without direct operational ownership
Partner with Operations leadership to align capacity, service levels, and cost performance with commercial commitments.
Collaborate with Quality and Supply Chain to ensure customer satisfaction and regulatory compliance.
Lead cross-functional governance for pricing, demand planning alignment, and new product commercialization.
Champion continuous improvement and customer-focused decision-making across functions.
7. Talent & Culture Leadership
Build and develop high-performing teams across Sales, Customer Service, and Engineering.
Promote accountability, urgency, collaboration, and customer focus.
Strengthen leadership bench strength and succession planning.
Ideal location will be based in Chicago Area, Charlotte (South End) or Remote located out of CST or EST time zone
We’d love to hear from you if:
Required
Bachelor’s degree in business
, Engineering, Packaging, or related field
10+ years
of
leadership experience in manufacturing, packaging, or engineered products
Demonstrated success leading growth and commercial strategy
Demonstrated success
expanding
into new and
adjacent markets
Experience influencing cross-functional teams without direct operational authority
Executive presence with strong customer engagement skills
Preferred
MBA or advanced degree
Experience in regulated or highly technical manufacturing environments
Background in design engineering
,
commercialization
,
or product development
Leadership Competencies
Commercial intensity and growth mindset
Financial rigor and strategic decision-making
Customer-centric leadership
Ability to lead through influence in a matrix environment
Talent development and team building
Strong negotiation and executive communication skills