Commercial Und. Service Analyst

34560 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Effectively communicates company strategies related to products and advanced underwriting philosophies to both internal and external customers. Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals. Utilizes competencies and skills to maximize customer experience. Maintains risk selection integrity by analyzing and processing advanced policy service transactions. Pursues opportunities to informally inspire, develop and mentor other employees. Essential Job Functions Analyze, clarify and resolve advanced policy and account related questions/transactions from internal and external customers and sees them to completion. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Provides an excellent customer experience by ensuring that policy transactions are issued and changes are processed accurately and in a timely manner. Objectively validates information provided for New Business, Endorsements and Renewal transactions within defined scope of discretion. Develops effective working relationships with assigned agent groups. Includes correspondence, phone calls and e-mail to gather and analyze necessary information critical to the underwriting function. Reviews accounts for acceptability, eligibility, classification and proper pricing based on assigned products and authority levels. Provides documentation for any exceptions to established guidelines along with other critical account information. Conducts proper review in order to prepare referrals for transactions above authority level to Underwriter or Team Manager. Reviews and evaluates underwriting tools including Real Quest, Dun and Bradstreet, MVRs, websites, product guides, loss control reports, premium audits, ISO loss costs, prior carrier loss runs and cost estimators to gain an understanding of the loss potential and appropriate price for the exposures presented. Processes and inputs all necessary policy transactions through appropriate company systems. Key enters data or prepares worksheets as needed. Computes rates and premiums (including premium refunds) and selects the appropriate declarations, coverage forms, exclusions and option coverage in order to complete a policy. Prepares invoices, tracking and checking for account status and premium dollars in the Commercial Accounts and/or billing systems. In addition, computes commissions when necessary. Attains performance level standards as outlined in performance objectives. Seeks, accepts and provides feedback to/from others to reach full potential. Continues to build personal skill set by participating in in-house or outside insurance/industry related courses/seminars as deemed necessary to expand product/system knowledge. Possesses and acquires advanced subject matter expertise in relevant disciplines. Understands, supports and advocates the organization’s overall strategy. Models, promotes and advocates Farmers Core Values. Performs other duties as assigned. CORE COMPETENCIES: Business Results: Meets individual performance metrics and goals while contributing to the overall success of the department. Innovation: Identifies, suggests and pilots innovative process changes to support business practices and organizational strategy. Communication: Exceptional written and verbal communication skills. Presents ideas logically and succinctly. Job Knowledge: Advanced billing, policy processing and complex underwriting. Team Work: Seeks and accepts feedback to/from others to reach full potential and works well with others to include sharing best practices and assists with the development of peers. Physical Actions Besides some sedentary work, job duties require some or all of the following physical activities : standing, carrying/lifting up to 10 pounds, seeing and hearing, walking reaching, pushing and pulling, speaking, reading and writing. Education Requirements High school diploma or equivalent required. Bachelor’s degree preferred. Pursuit of Commercial Designation in Customer Services, General Insurance Services or other related focus desired. Experience Requirements Proven competency performing Commercial Underwriting Service Advocate essential job function and special skills or relevant experience. Special Skill Requirement Typing skills. Intermediate PC skills including knowledge of management information and business systems (Word, Excel, Powerpoint). Technical expertise in commercial. Detail oriented and accurate; excellent organizational skills; exceptional verbal and written communication skills and interpersonal skills, with demonstrated presentation skills. Ability to present ideas logically and succinctly. Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information. Advanced conflict resolution skills. Ability to perform general mathematical calculations, accounting for major complications. Ability to work in a fast paced environment. Team oriented and a consistent commitment to excellence. Additional Qualification Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. Pay range: $51,520 - $80,100 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok . Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: [email protected]