Commercial Operations Specialist

The Commercial Operations Specialist supports the smooth execution of commercial operations across Game Lounge’s sites and partner ecosystem. The role focuses on site accuracy, partner placements, tracking, operational efficiency, and data quality to help improve conversion performance and database growth. Working closely with teams across Product, Growth, Sales, and Partnerships, this role ensures commercial setups are correctly implemented, maintained, and optimized while supporting partner aftersales and internal operational processes. Key Responsibilities Manage and maintain partner placements, offers, and tracking across company sites Ensure accurate operational setup to support click-to-NDC conversion performance Maintain accurate data capture and clean CRM/internal system data Support partner onboarding, account management, migrations, and aftersales operations Execute day-to-day commercial operational processes across sales and partnerships Identify operational inefficiencies and support process improvements Assist with testing and adoption of commercial and back-office tools Ensure operational activities comply with internal policies and regulatory requirements Key KPIs Accuracy and freshness of site positions and partner listings Time to implement or update commercial placements Operational contribution to click-to-NDC conversion Data completeness and database growth quality Resolution time for partner and account-related issues Adoption and correct usage of internal tools and processes What We’re Looking For: Experience in Commercial Operations, Sales Operations, or a similar operational role Strong attention to detail and accuracy Understanding of conversion funnels and operational impact on performance Comfortable working with data, CRM systems, tracking setups, and internal tools Strong organizational and communication skills Ability to manage multiple priorities in a fast-paced environment Proactive mindset with a focus on process improvement and execution quality Success in This Role Looks Like: Partner placements and site operations are accurate, up to date, and efficiently managed Commercial processes run smoothly with minimal operational issues Operational improvements contribute to stronger conversion performance Data captured across the funnel is reliable and actionable Partners and internal teams receive consistent, dependable operational support