Collections Representative

Job Description This is a remote position. WorkBetterNow ( www.workbetternow.com ) provides full-time positions for professionals in LATAM looking to work with companies based in the United States. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place. We are looking for Professionals living in LATAM and the Caribbean, proficient in English , who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating job stability, commitment, and eagerness for career development. Our Core Values Put our talent first Pursuit of excellence/continuous learning Integrity and transparency Ownership mentality Growth mindset ​Excellent attitude Job Description: We are seeking a proactive and customer-focused Collections Representative to join our team. This role is responsible for contacting clients with overdue accounts, negotiating payment arrangements, and maintaining positive relationships while ensuring timely collection of outstanding balances. The ideal candidate is persuasive, empathetic, and able to balance firmness with professionalism. While your duties will depend on the specific needs of your client, they will include, but not be limited to: Manage assigned accounts, monitor overdue balances, and contact customers to collect outstanding payments. Negotiate payment arrangements and establish repayment schedules. Investigate and resolve billing issues or discrepancies. Document all communications and collection activities in the company's system. Prepare regular reports on collection status for management. Ensure all activities comply with company policies and legal requirements. Requirements 2+ years as Collections Representative. Previous experience in customer service or accounts receivable is a plus. High school diploma required; an associate's or bachelor's degree in business, finance, or a related field is preferred. Strong communication, negotiation, and problem-solving skills. Proficiency in MS Office and familiarity with CRM or collections software. Detail-oriented with excellent organizational and time-management abilities. Technical Requirements Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs. RAM: 16 GB minimum. Internet: Stable connection of 25-50 Mbps minimum. Benefits Compensation & Growth At WorkBetterNow , we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year. 0-3 months: $1,200 USD/month After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month). After 1 year: Salary increases to $1,340 USD/month After 2 years: Salary increases to $1,480 USD/month After 3 years: Salary increases to $1,540 USD/month After 4 years: Salary increases to $1,600 USD/month Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow , and one at the start of each calendar year, when all salary ranges are updated company-wide . Benefits & Perks 100% remote work — enjoy the comfort and flexibility of working from home 18 paid vacation days + U.S. federal holidays Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one-time reward. It’s our way of celebrating the growth you helped make possible. A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally. A supportive, people-first environment where your voice matters.