Collections Manager

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Allegion Access Technologies Collections Manager-US Remote Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Job Summary: The successful candidate will be responsible for planning, leading and directing a team of Credit Collectors, managing an accounts receivable portfolio of $25M to $50M Dollars in North America. A key objective of the role will be to drive collection results to achieve business targets. The portfolio includes a diversified range of customers, several branch locations, and the manger will be expected to ensure that credit controls, appropriate credit policies and procedures are complied with. The Collections Manager will also work with the Allegion Access Technologies Credit Manager on larger, complex accounts. An essential element of the role will include building effective customer relationships and an ability to collaborate effectively with business partners to achieve cash flow objectives. This individual must be able to work in a fast-paced environment, setting priorities and motivating a diverse collections team. This candidate must possess excellent verbal and written communication skills, have strong leadership experience, and ability to drive change while creating a positive culture with strong employee engagement. Individual must have the ability to lead a collection team, to interpret and summarize accounts receivable data, and provide recommendations to management on customer accounts, utilize risk mitigation tools, and achieve Accounts Receivables performance goals. This position will partner with the Allegion Access Technologies Credit Manager to deliver Accounts Receivable performance, delivers forecasted results, and support/review sales initiatives to facilitate revenue growth. Partner with branch operations, branch personnel, billing organization, and customer experience to effectively provide excellent customer service and clear directives on Accounts Receivable initiatives. What You Will Do: Performance Management Manage and motivate a collection team to drive portfolio performance, DSO, % Current, reduction of 60+ day balances, and ability to meet the monthly cash collection forecast Drive improved collections results to achieve business AR performance annual plan Build solid relationship with both customers, sales, branch operations, and staff Ability to design, innovate, challenge processes and act as a change agent within the America’s Credit organization Work with Credit Management on larger, challenging accounts A sound understanding of domestic/international credit and collection practices Excellent communication skills as well as an ability to interact effectively with staff at all levels Strong problem-solving skills and willingness to partner with cross function teams such as branch operations, customer experience, billing, and sales Ability to negotiate and effectively communicate judgment decisions required Account reconciliation and dispute resolution management skills required Planning, Reporting and Analysis Timely and accurate analyze of Accounts Receivable results and compare/contrast to forecasts/annual operating plan monthly, quarterly, and yearly. Prepare reporting for month end and effectively analyze, and communicate trends Prepare and present necessary countermeasures relative to cash collections, disputes, and unapplied cash/credits Monthly communication of Account Receivable results to Credit management and staff. Financial Analysis skills to evaluate customer financial statements used in making account decisions and recommendations Knowledge of lien rights, notice of furnishing within the construction industry Talent Management Mentor, coach, and provide functional leadership to the collection staff. Drive improvements in collection processes; develop controls, and processes to improve the efficiency and effectiveness of the collection function. Proven track record in developing an effective collection organization that enables new process development and on-going support. Manage and develop staff. Build bench strength and promote talent across the organization. Exceptional coaching and mentoring savvy, as well as a high level of passion for and interest in organization talent development and employee engagement Implement and share best practices across collection team Maintain and approve time records of direct reports Compliance Maintain a robust and effective internal control environment Ensure compliance with the Sarbanes-Oxley Act related to the Accounts Receivables and its key controls Adherence to Allegion Global Credit & Collection Policy Ensure proper accounting treatment and management of all accounts receivable related transactions and deductions, including tracking and reconciliation of customer accounts Adherence to escheatment policies FICAP, GAAP, and SOX compliance and level of authority matrix What You Need to Succeed: Strong leadership, presentation skills, financial analysis, and ability to explain and communicate financial results to Credit Manager in an understandable and actionable format for decision-making purposes. Strong data management and business partnership skills a must. Working knowledge of the construction, distribution, and service industries Extensive managerial experience (4-6 years) Proven Track record of leading a collection function with 4-6 years' experience Ability to effectively collaborate across the organization and positively influence business outcomes. Travel 5%-10% EDUCATION: Bachelor's degree in Finance, Accounting or related field preferred, but related work experience can substitute for a degree. Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance – Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. · The expected Base Salary Range: $95,000 to $115,000. The actual compensation will be determined based on experience and other factors permitted by law. · Bonus Eligible: Yes Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team . © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer