CMMS Project Planner

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary The CMMS Project Planner is responsible for providing focused oversight and management of maintenance work orders across our property portfolio through the Maximo CMMS platform. This position ensures operational excellence, maintains service standard compliance, and addresses the increasing volume of maintenance activities. The successful candidate will collaborate closely with site teams, operational staff, and the CMMS Administrator to optimize work order processes, eliminate backlogs, and ensure timely completion of all maintenance activities while maintaining system accuracy and data integrity. Key Responsibilities Work Order Management & Analytics Monitor and track open work orders on daily and weekly basis across the entire property portfolio Provide strong analytical oversight both qualitative and quantitative of work order data and trends Review upcoming work order due dates and proactively flag potential overdue items to operational teams Coordinate with site teams to develop strategies for addressing backlogged and overdue work orders Generate regular work order status reports and performance analytics for management review CMMS Platform Management Serve as subject matter expert (SME) for Maximo CMMS reporting and analysis Ensure completeness and accuracy of all work order data entered the system Maintain system accuracy and data integrity through continuous monitoring and updates Provide ongoing operational and technical support for CMMS operations across defined locations Support MSA/SLA/KPI requirements through effective work order management Process Improvement & Communication Identify and address bottleneck processes, including preventive maintenance load balancing Streamline communications between site teams, contractors, and management regarding work order status Participate in implementation of innovative programs and procedures that reduce operating costs and increase productivity Provide consistent high level of support to field operations to ensure seamless service delivery Assist with communication to customers and management team regarding maintenance activities Compliance & Training Support Ensure compliance with portfolio-wide KPI’s & initiatives required per local, state and federal regulations Support and provide ongoing CMMS system user training to ensure effective utilization by field operations Support change management and permission to work processes related to maintenance activities Maintain various data sources and dashboards for operational oversight Reporting & Documentation Prepare formal client-ready documents including reports and presentations as needed Collaborate with Performance Managers to provide reporting based on client needs Evaluate and analyze various forms of data to ensure accurate forecasting of milestone information Analyze key performance data to determine trends and generate comprehensive reports Required Qualifications Education & Experience Industrial setting/Facilities Management, Business Administration, or related field preferred 2-4 years of experience in facilities management, maintenance planning, or CMMS administration Experience with Maximo or similar CMMS platforms strongly preferred Experience in critical operations environment a plus Technical Skills Proficiency in IBM Maximo CMMS software Strong analytical abilities with experience in data warehouse management and performance data mining Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint, SharePoint) Basic understanding of preventive maintenance principles Core Competencies Excellent verbal and written communication skills with ability to convey complex technical information clearly Strong relationship-building and collaboration skills Detail-oriented with focus on accuracy and compliance Ability to work independently and manage multiple priorities simultaneously Problem-solving mindset with process improvement orientation Preferred Qualifications Professional certifications in facilities management or maintenance planning Experience in commercial real estate or property management industry Experience with change control and permission to work processes Working Conditions Office/remote-based position with occasional site visits as needed Standard business hours with flexibility for urgent maintenance coordination May require weekend or after-hours availability for critical work testing or order management Ability to work in home office location as approved by management Performance Metrics Success in this role will be measured by: Reduction in overdue work orders and backlog accumulation Improvement in work order completion timeliness and compliance Enhanced client satisfaction scores related to maintenance services Compliance with service level agreements and regulatory standards Quality and accuracy of CMMS data and reporting Effective utilization of system capabilities to meet client expectations Special Projects as assigned Performs other job duties as requested This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 45,300.00 – 58,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Charleston, WV Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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