Cloud Service Administrator I

Cloud Service Administrator I Remote| Full-Time Salary Range: $51,000 To $61,000 Per Year About CloudWave: CloudWave is a leading healthcare IT consulting and managed services organization dedicated to helping healthcare providers improve patient care through innovative technology solutions. We combine deep expertise with a collaborative, people-focused culture to drive meaningful impact. Why Join CloudWave? At CloudWave, our people are the driving force behind everything we do. We are committed to creating an environment where employees feel valued, supported, and empowered to grow—both professionally and personally. What Sets Us Apart Purpose-driven work supporting healthcare organizations that improve patient outcomes A people-first culture focused on support, recognition, work-life balance, and career growth Opportunities for growth and development through learning, mentorship, and advancement A collaborative environment built on teamwork, respect, and knowledge sharing Flexibility through hybrid work options and a culture of trust Stability and innovation as a growing leader in healthcare IT About the Role The Cloud Service Administrator I reports to the Service Center Manager and is responsible for providing support for a wide array of systems within the OpSus Cloud and Technical Solutions Group division. This role is primarily focused on ensuring customer calls and self-service requests are addressed, tracked, communicated about, and resolved in a timely manner. The Cloud Service Administrator I also provides incident support to restore services as quickly as possible while proactively monitoring infrastructure and responding to alerts as applicable. Key Responsibilities Address inbound phone calls and self-service requests in a timely manner using excellent customer service skills Identify, troubleshoot, and resolve customer and systems issues using standard and ad-hoc procedures Track and report problem status, escalating to internal support, vendors, and management within established SLAs Serve as the primary point of contact for customers throughout all phases of issue resolution Reference and utilize technical documentation, including knowledge base articles, for systems, infrastructure, and processes Follow all security procedures, standards, and protocols related to relevant technologies Actively monitor infrastructure and systems, resolving alerts and engaging engineering teams as needed Adhere to standards for availability and business continuity Support the Service Center in answering customer calls and working through resolutions Additional Responsibilities Drive continuous improvement of services and processes Participate in shift work as needed, including nights and weekends, to ensure appropriate coverage Perform other duties as assigned Qualifications Required One or more years of progressive experience supporting Microsoft and Linux operating systems and VMware vSphere virtualization Working knowledge of Microsoft operating systems, networking concepts, and computer hardware Experience executing periodic systems patching and updates Preferred End-user and infrastructure desktop support experience with physical or virtual desktop technologies Experience supporting advanced blade architecture such as Cisco UCS or HP BladeSystem Experience with advanced datacenter-wide virtualization Previous customer service, call center, help desk, or service desk experience Bachelor's degree in Information Management, Computer Science, or a related field (or equivalent experience) Certifications Certifications in Microsoft, VMware, Storage, A+, Network+, or other cloud technologies are a plus. Skills & Competencies Excellent customer service skills with the ability to manage multiple issues simultaneously Strong troubleshooting and problem-solving abilities Clear and professional communication skills Ability to follow established processes and escalation paths Travel Approximately 10% travel required. Apply Today Join CloudWave and be part of a team making a real impact in healthcare—while investing in your growth and success. Apply now to start your journey with CloudWave.