Cloud Deployment Specialist

I’m helping Infinity Quest find a top candidate to join their team full-time for the role of Cloud Deployment Specialist . You will elevate cloud operations and governance, driving strategic value and customer success through expert guidance. Compensation: Provide your expected compensation while applying Location: Remote (specific timezones) Mission of Infinity Quest: "To deliver technology-driven staffing and digital transformation solutions that help businesses grow through strong partnerships, expert services, and exceptional client support." What makes you a strong candidate: You are an expert in Cloud deployment. You are proficient in Stakeholder management, FinOps, Cost management. English - Conversational Spanish - Fully fluent Responsibilities and more: Overview: The Success Program Cloud Solution Architect plays a critical role in delivering customer success engagements focused on reviewing customers' cloud operations posture, as well as program business alignment. This individual works closely with Customer Success Account Managers (CSAMs), client process or function owners, technical subject matter experts (SMEs), and other stakeholders to drive value realization, customer satisfaction, and cloud success. The role demands a professional with program management, service management, and Azure technical experience, capable of understanding customers' cloud operations/governance and engaging in discussions about cloud operations, infrastructure, migration, and best practice implementation, while ensuring program alignment to customers' business goals. Key Responsibilities: - Evaluate customers' high-level operations and governance posture to determine their current ability to deliver cloud successfully. - Identify gaps, risks, and challenges and define a practical roadmap of how these can be addressed through a series of interventions. - Analyze client data, health reports, and program assessments to identify trends, insights, and actionable recommendations, helping clients achieve their objectives. - Combine collected assessment data with customer conversations to generate insightful reports that will create quality Customer Success Programs with impact. - Foster strong relationships with client stakeholders through direct collaboration, establishing Trusted Advisor relationships and successful delivery of assigned event deliverable(s). - Ensure alignment of Success Program goals with identified client priorities and needs. - Drive conversations with customers to ensure their programs are aligned to contractual commitments as well as business goals. - Highlight potential risks, define accountability frameworks, and ensure overall alignment of customer to commitments and goals. - Proactively identify potential risks related to program implementation and recommend strategies to address and overcome them. - Act as a key resource for technical discussions, coordinating efforts between various delivery teams, Microsoft Customer Success Account Managers, and client SMEs to ensure successful outcomes. - Evaluate program outcomes and recommend improvements based on industry's best practices and client feedback to enhance the efficiency and effectiveness of Success Programs. Required Qualifications: Education: - Bachelor’s degree in information technology, computer science, business administration, or a related field. Experience: - Demonstrated experience in enterprise cloud operations and governance, in cloud migrations and cloud consumption planning, client support, or similar roles involving technical discussions and customer engagement. - Experience leading large cloud transformation projects or programs, which involved workload migrations, risk and blocker management, and alignment with commitments and business goals. Azure Technical Acumen: - Minimum 300-level technical experience in Azure solution architecture, administration, operations, and governance. - Ability to engage in technical discussions with SMEs, running successful technical workshops with multiple customer stakeholders. Cost Management and FinOps: - Must understand basic FinOps principles and understand how cost optimization and management is applied to Azure environments. Data Analysis: - Proficiency in interpreting telemetry-based health reports, assessments, and technical outputs to make data-driven recommendations and strategic decisions. Communication Skills: - Exceptional verbal and written communication skills with the ability to clearly articulate technical concepts to non-technical audiences and present to executive stakeholders. - Advanced skills in running remote customer stakeholder workshops via Teams. - Strong skills in documenting and prioritizing findings that will be used by the Customer Success Team to drive successful remediation. Customer Focus: - Collaborative and problem-solving mindset aimed at building customer trust and driving value realization. Organizational Skills: - Proven ability to manage multiple priorities, deadlines, and client engagements simultaneously. System Thinking Skills: - Ability to see the bigger picture and broader system to identify key underlying systemic issues across the customers' organizations operating model. Preferred Qualifications: Azure Technical Proficiency: - 300-level technical proficiency in Azure specifically focused on cloud resiliency, Microsoft security technologies, and administration/operations of business-critical cloud solutions. Cloud Operations Service Management and Governance: - 5-10 years overall experience with deep expertise in cloud operations Service Management or governance. - ITIL qualification is beneficial. Microsoft Ecosystem: - Familiarity with Microsoft’s ecosystem, including Customer Success roles and tools. - Awareness of Microsoft’s ecosystem, Customer Success roles, and corresponding tools. Program Management: - Program Management experience beneficial. Tools and Best Practices: - Experience working with MS Office and standardized ‘Event Deliverable’ Bill of Materials (BoM) to ensure standardized and consistent output of assessment and suggestions recommendations. - Knowledge of industry best practices in program implementation, stakeholder management, and customer retention strategies. - Knowledge of industry best practices in program delivery and stakeholder management. Your potential leader(s): Dheeraj Kumar Vura -