Clinical Services Coordinator

We're building the future of Hybrid Healthcare and it starts with people like you . Fresh Clinics empowers nurses and doctors to run thriving, compliant, and modern healthcare practices through our native iOS App, medical oversight, and human support behind them. We're Australian founded, and in 7 years grown to 170+ Freshie's and support +2000 clinicians across Australia, and now scaling fast in the USA; all whilst staying true to what matters most: building safe, sustainable hybrid healthcare. We're proud finalists in Deloitte’s Tech Fast 50 three years in a row and our culture is as bold as our mission: We work smart, hustle hard, stay humble, and lead with kindness. If you’re looking for a workplace that celebrates our people, drives real-world impact, and champions innovation - welcome home. About the role Fresh Clinics is redefining what's possible in medical aesthetics and patient-centred care. Our "clinic in a box" model empowers nurse entrepreneurs and healthcare professionals to build, scale, and thrive - backed by world-class technology, gold-standard compliance, and a thriving community of clinicians. Alongside our aesthetics network, Fresh Health delivers telehealth GP and Nurse Practitioner services that support both our practitioners and direct-to-patient care. We're looking for a Clinical Services Coordinator to join our Clinical Services team - the operational heartbeat of Fresh Health's telehealth services. This is a hands-on, detail-driven role for someone who thrives on keeping the wheels turning, spotting issues before they grow, and bringing structure to a fast-moving environment. Reporting to the Clinical Workforce & Operations Manager, you'll work closely with telehealth GPs, Nurse Practitioners, and cross-functional teams across Fresh to deliver a reliable, high-quality experience for both practitioners and patients every day. What you'll do Keep bookings running cleanly; Own the day-to-day integrity of our Acuity booking system - reconciling completed, cancelled, and DNA appointments daily, following up on no-shows, sending reminders and confirmations, and ensuring the schedule stays accurate and up to date. Support practitioners on the frontline; Be the first point of contact for practitioner operational queries- answering questions, triaging issues, managing disruptions, and escalating what needs to go up the chain. When a practitioner is stuck, you're the one who gets things moving. Coordinate patient & member and service workflows: File incoming pathology results, notify practitioners for clinical review, and coordinate follow-up where results are missing or outstanding. Keep the systems in good shape; Maintain day-to-day administration across operational tools, Acuity, Halaxy, clinical templates, and support the documentation of SOPs, and practitioner resources. Pitch in across the team; Provide back-up cover to the Training Admin Coordinator during leave or peak periods on tasks like student booking reconciliation, training reminders, and onboarding logistics. We'd love you to have 1–3 years' experience in a coordination, admin, or operations role, in healthcare, telehealth, allied health, or a high-volume booking environment. Tech-savvy and systems-oriented. You pick up new tools quickly and have hands-on experience with booking platforms (Acuity preferred), practice management tools (Halaxy or similar), Slack, and Google Workspace. A clear, calm communicator. Whether you're corresponding with a practitioner or resolving a patient support request, your written communication is professional, accurate, and helpful. Detail-obsessed. You can track many moving parts at once - across bookings, practitioners, and patient follow-ups - without things slipping through the cracks. A practical problem-solver. You know what to fix yourself and what to escalate. You don't overthink, and you don't leave things sitting. Values-aligned. You lead with kindness, stay humble, and bring real hustle to the work. Why Fresh 🏆 Award-Winning Culture: Fresh Clinics has been recognised as a winner in the AFR BOSS Best Places to Work 2026 awards - honoured in the "Energising" category for building vibrant, mentally healthy workplaces that sustain motivation, wellbeing, and performance. 🌏 Flexibility: This is a remote role based in Sydney, giving you real flexibility in how and where you work. 🚀 Fast-moving environment: You'll work at the intersection of telehealth operations, clinical support, and practitioner success, no two days are the same. 🤝 Genuinely supportive team: You'll be backed by a collaborative clinical-first team that values operational excellence and genuinely cares about getting things right for practitioners and patients. 📈 Room to grow: As Fresh Health scales, so does this role. There's real opportunity to deepen your expertise and grow with the business. If you're a natural organiser who finds satisfaction in making complex operations run smoothly - and you want to do that within a purpose-driven healthcare company - we'd love to hear from you. Perks and Benefits Flexible Work Remote-first culture with flexible work arrangements Work-from-anywhere travel policy Returning to work support for parents Look after yourself Wellness Days: Quarterly days off to help you re-set and re-charge Fresh Minds: Our global, proactive approach to mental health (EAP) with unlimited therapy available Staff treatments & skincare perks (we’re Fresh Clinics, after all) Discounted healthcare & women's health programs Parental Support 14 weeks paid primary carer, 6 weeks secondary carer Support for every stage of your parenting journey including Ask Yawn access Feel good about your future Superannuation salary packaging Novated car leasing Freshie tech-at-home voucher 401k plan (US only) 🔗 Discover more here Are you ready? Apply now and tell us why you could be our next Freshie. Your Perspective Matters At Fresh, we believe that a diverse team is an innovative team. We are focused on creating an inclusive environment where people from all backgrounds, identities, and experiences feel they belong and can thrive. We strongly encourage you to apply, even if your past experience doesn’t perfectly align with every qualification listed. Your unique skills and passion could be just what we’re looking for, for this role or another.