Clinical Operations Director

About Dreem Health, by Sunrise Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule. About Sunrise Group Sleep is one of healthcare’s biggest blind spots. Access is slow, confusing and uneven, and millions of people who need help never get it. Sunrise exists to change that. Born from pioneering research on mandibular jaw movement, we built a chin-based sleep test that reinvented how sleep disorders can be diagnosed from home. That breakthrough has evolved into a full sleep-health platform: advanced diagnostic and treatment technology paired with clinical care delivered directly to patients’ homes through Dreem Health in all 50 U.S. states. Across the U.S. and Europe, our 100+ clinicians, engineers and operators share one mission: make high-quality sleep care accessible to everyone. Backed by more than $50M, we’re taking on one of healthcare’s biggest challenges: the 1+ billion people worldwide who still can’t get the sleep care they need. Ideally, the candidate chosen for this opportunity will reside on the East Coast of the US. Your Opportunity We are seeking a Clinical Operations Director to lead and scale the operational engine behind our rapidly growing clinical business. Reporting directly to the Chief Operating Officer, this executive leader will own the quality, efficiency, scalability, and financial performance of clinical operations across the organization. This is not a build-from-scratch role—it is a scale-and-optimize leadership opportunity focused on strengthening what works, improving what does not, and building the operational infrastructure required to support significant growth over the next several years. As a key member of the operations leadership team, the Clinical Operations Director will oversee day-to-day performance of our clinical operations, care coordination, conversion funnel from referral to treatment, and clinical logistics while partnering closely with Medical Directors, Legal & Compliance, Managed Care Contracting, Revenue Cycle Management, Product, Technology, and Finance. This leader will translate business objectives into operational execution, ensuring that clinical operations can support increasing patient volume while maintaining exceptional patient outcomes, provider satisfaction, operational excellence, and financial performance. At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and we’re proud of the experience we provide to patients. We feel responsible for making it better every day. If you’re looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice - this role is for you! What You’ll Do Clinical Provider Operations Lead the operational infrastructure that enables the care team to deliver exceptional care at scale. Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets. Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems. Develop and maintain provider capacity planning models to align clinical supply with projected patient demand. Optimize provider staffing models, productivity, utilization, and workforce deployment strategies. Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis. Care Coordination Operations Lead the teams and processes that connect patients, providers, diagnostics, and treatment. Oversee care coordination operations and service delivery across the patient journey. Establish and manage operational standards, and performance metrics. Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale. Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows. Ensure seamless collaboration across clinical, operational, and support functions. Patient Experience & Success Own the conversion funnel from referral to treatment — and every drop-off point in between Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions Clinical Logistics & Equipment Operations Oversee operational performance related to home sleep testing and PAP therapy fulfillment. Lead end-to-end logistics operations supporting diagnostic and treatment equipment. Monitor and improve delivery, return, utilization, and cost-efficiency metrics. Partner with vendors and supply chain partners to ensure operational reliability and scalability. Ensure logistics performance supports clinical timelines and patient experience expectations. Develop scalable processes to support growth while maintaining operational quality and cost discipline. Strategic Operations & Business Performance Serve as the bridge between clinical operations and company growth objectives. Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts. Develop operational models supporting new markets and service offerings. Build and maintain reporting frameworks that provide visibility into performance across all operational functions. Leadership Responsibilities The Clinical Operations Director will directly lead a growing team across multiple functions. This is a player-coach leadership role requiring both strategic vision and operational engagement. You will: Build, mentor, and develop high-performing leaders and teams. Establish clear goals, performance expectations, and accountability frameworks. Foster a culture grounded in collaboration, transparency, continuous improvement, and operational excellence. Drive organizational alignment through effective communication and cross-functional partnership. Develop organizational structures capable of supporting significant future What You Bring Required 10+ years of progressive clinical operations experience within healthcare organizations. 3–5+ years of senior leadership experience managing multi-functional operational teams. Experience leading clinical operations across multiple states. Proven success managing operational teams of 50+ employees within healthcare environments. Demonstrated experience managing operational budgets and allocating resources effectively to support business objectives. Strong analytical capabilities with experience leveraging data to drive decision-making and operational improvements. Experience partnering cross-functionally with clinical, technology, finance, and executive leadership teams. Ability to thrive in fast-paced, evolving environments and to make thoughtful decisions amid ambiguity. Experience in working within an international context - you easily navigate the unwritten rules of American and European work cultures Preferred Experience in telehealth, digital health, ambulatory care, virtual care, or healthcare services organizations. Experience supporting rapid-growth or scaling healthcare businesses. Advanced degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field. Our Core Values At Sunrise Group, we keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do. What We Offer Meaningful work that directly improves peoples’ lives Be part of an international team across the US, France, Belgium Annual team offsite Comprehensive health benefits (medical, dental, vision) FREE One Medical membership 401(k) with company match 20 days PTO + 10 paid holidays + 80 hours paid sick leave Monthly phone and internet stipend Compensation $130,000 - $160,000 depending on experience. We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you’re excited about building something new in healthcare. So if you think you could make an impact here, reach out to us. Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.