Clinical Director, Training & Quality

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job The Clinical Director of Training & Quality is a senior leadership role responsible for designing, implementing, and continuously improving the education, quality, and accreditation programs that underpin our value-based, home-based Palliative Care model. This leader serves as the organizational expert on clinical best practices, regulatory standards, and performance improvement — ensuring that every patient and family receives consistent, compassionate, high-quality care at home. The Clinical Director partners closely with clinical operations, medical leadership, the Compliance Department, and executive stakeholders to build a culture of excellence, accountability, and continuous learning across all care teams. In addition to the primary training, quality, and accreditation responsibilities outlined below, this role includes a direct patient care component. The Clinical Director will maintain an active clinical caseload as an Advanced Practice Provider, with patient care responsibilities adjusted based on organizational and patient census needs. This dual role ensures that the Clinical Director remains clinically grounded, credible to care teams, and directly connected to the patient and family experience that drives all quality and training initiatives. What you’ll do Training & Education Develop, manage, and evaluate a comprehensive training curriculum for clinical staff, including onboarding, role-specific competencies, and ongoing professional development Design and deliver palliative care-specific education programs covering symptom management, goals-of-care conversations, advance care planning, interdisciplinary team (IDT) coordination, and culturally sensitive care Integrate value-based care principles — including risk stratification, utilization management, and outcome-driven care — into all training frameworks Utilize the existing learning management system (LMS) to assign, track, and report on clinical staff training completion across a distributed, field-based workforce Oversee simulation-based training, case-based learning, and competency assessments for clinical staff Collaborate with medical directors and clinical leadership, and the Compliance Department to ensure training content reflects current evidence-based palliative care guidelines (NHPCO, NCP, CAPC standards) Quality Assurance & Quality Improvement (QA/QI) Lead the organization's QA/QI program, including developing quality metrics, dashboards, and reporting structures aligned to value-based contract requirements Establish and monitor key performance indicators (KPIs) including pain and symptom management outcomes, patient/family satisfaction (e.g., CAHPS), avoidable hospitalizations, goals-of-care documentation rates, and advance directive completion Facilitate regular performance review cycles, root cause analyses (RCAs), and PDSA (Plan-Do-Study-Act) improvement cycles Analyze clinical and operational data to identify trends, gaps, and opportunities for improvement; translate findings into actionable training and process changes Partner with payers and health plan partners to meet value-based quality benchmarks and reporting requirements Regulatory Education and Operational Support Support organizational adherence to applicable federal, state, and local regulatory requirements through staff education, clinical quality monitoring, and operational guidance activities, in collaboration with the Compliance Department Assist with implementation and operationalization of clinical and quality policies and procedures Remain knowledgeable regarding regulatory changes impacting clinical operations and coordinate associated staff education and workflow updates in partnership with Compliance leadership Conduct clinical, documentation, and quality-focused audits to evaluate adherence to organizational standards, clinical best practices, payer requirements, and quality performance expectations; communicate findings and improvement opportunities to operational leadership and staff Collaborate with the Compliance Department regarding identified trends, potential regulatory concerns, or issues requiring formal compliance review Participate in quality-related incident review and performance improvement initiatives, as appropriate Provide operational support during regulatory reviews, accreditation surveys, and audits, as requested Accreditation Lead all accreditation activities, including preparation, application, site visits, and ongoing maintenance (e.g., ACHC, CHAP, The Joint Commission, or NHPCO standards) Develop and maintain accreditation readiness programs to ensure the organization operates in a continuous survey-ready state Serve as the primary point of contact for accrediting bodies and coordinate cross-functional responses to findings and recommendations Leadership & Collaboration Build, mentor, and manage a team of trainers, quality specialists, and quality support personnel Serve as a key member of the senior leadership team, contributing to strategic planning and organizational priorities Represent the organization in external forums, payer partnerships, and community collaborations related to palliative care quality and education Foster a culture of psychological safety, continuous learning, and equitable, patient-centered care Your experience and qualifications Active, unrestricted licensure as an Advanced Practice Provider (Nurse Practitioner, Physician Assistant, Clinical Nurse Specialist, or equivalent) and willingness to obtain additional state licensure upon hire. 8–10 years of progressive experience in healthcare, with at least 4 years in palliative care, hospice, or home health settings Demonstrated leadership experience in clinical education, training program development, and quality improvement Hands-on experience with regulatory compliance and at least one full accreditation cycle Deep knowledge of value-based care models, including shared savings, capitation, or risk-based contracting in home-based or palliative settings Proficiency with QI methodologies (Lean, Six Sigma, PDSA) and data analysis tools Strong written and verbal communication skills with the ability to translate complex clinical and regulatory concepts for diverse audiences Hybrid work environment with periodic travel to care sites, regional offices, and external meetings Must be able to collaborate effectively across geographically distributed, interdisciplinary care teams Preferred Doctor of Nursing Practice (DNP) degree strongly preferred Master's degree in Healthcare Administration (MHA) or dual DNP/MHA is a significant plus Certification in palliative care (e.g., ACHPN) strongly preferred; Certified Professional in Healthcare Quality (CPHQ) preferred or willingness to work toward CPHQ certification with organizational support Familiarity with LMS platforms for tracking and reporting on clinical training completion Familiarity with CAPC (Center to Advance Palliative Care) frameworks and NHPCO Clinical Practice Guidelines Experience working with Medicare Advantage, Medicaid managed care, or accountable care organization (ACO) quality programs This is a remote position with occasional travel required for training, meetings, and other business needs. At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington, with a preference for applicants based in the Central Time Zone. Additional Information The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.