Clinical (Deployment) Coordinator

Ampa is a pioneering neurotechnology startup developing brain stimulation technology to help eradicate depression . We will improve millions of lives by making this transformative treatment universally accessible. Joining us means you’ll be part of a rapidly growing startup with significant equity opportunities and a major impact on our future. What to Expect: Working at Ampa is a rare chance to help transform global mental health and save millions of lives — a level of impact that demands deep commitment. Success here requires resilience, adaptability, and the discipline to put in long hours. If you thrive in a high-intensity, fast-changing environment and want your work to truly matter, you may do the best work of your life here. Role Overview: Ampa is seeking a highly organized, detail-obsessed Deployment Coordinator to manage scheduling, logistics, and cross-functional coordination for all customer deployments and onboarding activities. This is a fully remote, operations-focused role responsible for orchestrating every logistical component of the deployment of the Ampa One brain stimulator — from initial scheduling through post–go-live follow-ups. You will serve as the central point of coordination between customers, Deployment Specialists, Manufacturing, clinical team members, and internal stakeholders to ensure seamless, on-time, and fully confirmed deployments. This role is ideal for someone who is exceptionally structured, process-oriented, and energized by operational precision. You will own the deployment calendar and ensure that nothing falls through the cracks. Key Responsibilities: Deployment Scheduling & Logistics Own and manage the master deployment calendar across all customer accounts. Coordinate scheduling between customers, Clinical Deployment Specialists, and internal clinical team members. Confirm, reconfirm, and re-verify all deployment dates, training sessions, and go-live meetings. Proactively identify and resolve scheduling conflicts before they escalate. Coordinate travel logistics in partnership with deployment staff (flights, lodging, itineraries as needed). Create initial client accounts in the Ampa system for use during deployment. Remotely guide customers through device testing to confirm proper functionality several days before the deployment team arrives. Ensure all ancillary components were bought by the client ahead of deployment Remotely review the deployment room to confirm adequate space, appropriate furniture, and other elements critical to a successful deployment. Ensure all pre-deployment requirements are completed prior to scheduled go-live dates. Customer Onboarding Coordination Serve as the primary logistical point of contact for customers during onboarding. Schedule onboarding calls, training sessions, and milestone meetings. Send formal calendar invitations, confirmations, reminders, and follow-ups. Maintain organized records of all customer communications and deployment milestones. Ensure customers clearly understand timelines, expectations, and next steps. Cross-Functional Alignment Liaise between Operations, Clinical Deployment, and Manufacturing teams to align availability and readiness. Track deployment readiness status across accounts and escalate risks early. Maintain accurate documentation of deployment progress in internal systems. Support continuous improvement of deployment workflows and SOPs. Process & Documentation Develop and maintain standardized scheduling and deployment tracking systems. Create structured checklists to ensure consistent execution across accounts. Monitor KPIs related to deployment timing, reschedules, and completion rates. Drive operational discipline and process adherence. Qualifications: Required 2+ years of experience in operations, scheduling, logistics coordination, or healthcare/medical device administration. Exceptional organizational skills with high attention to detail. Demonstrated ability to manage complex, multi-party scheduling across time zones. Strong written and verbal communication skills. Comfortable managing multiple parallel workstreams without losing precision. Highly reliable with strong follow-through and accountability. Comfortable working independently in a fully remote environment. Preferred (Not Required) Experience supporting healthcare providers, medical device teams, or clinical environments. Experience in startup or high-growth environments. Familiarity with CRM systems (specifically HubSpot), project management tools, or scheduling software. Ideal Candidate Profile Extremely structured and process-driven, “Type A”. Naturally anticipates problems and addresses them proactively. Calm under pressure and responsive to last-minute changes. Detail-oriented to the point of catching minor inconsistencies others miss. Derives satisfaction from operational excellence and flawless execution. Strong sense of ownership — treats every deployment as mission-critical. Why Join Ampa? Impact: Directly enable the successful rollout of life-changing mental health technology. Ownership: Play a central operational role in a scaling healthcare startup. Growth: Gain exposure to cross-functional operations in a high-growth environment. Equity: Meaningful equity as an early contributor to Ampa’s expansion. Logistics Work Mode: Fully Remote (U.S.-based preferred) Travel: Minimal (occasional internal travel may be required) Compensation: Competitive, based on experience Employment Type: Permanent, Full-time Visa Sponsorship: Will sponsor TN visa or equivalent. No H1B. Department: Operations