Clinical Administrative Coordinator

Clinical Administrative Coordinator The Clinical Administrative Coordinator plays a crucial role by ensuring efficient operations and smooth communication for the clinical operations team. This position provides administrative support to the clinical managers serving as a liaison between internal and external partners. The role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced clinical environment. Key Responsibilities: Provides clerical and/or administrative support to clinical management team and clinical staff for special projects and reporting needs Schedule and coordinate appointments and procedures for members, ensuring timely scheduling and optimal allocation of resources under the direction of clinical nursing team Facilitate annual process of member satisfaction surveys in assigned market as directed by clinical leadership Serve as a liaison between ICT, facility staff and other internal departments assisting with inquiries, providing information, and addressing concerns to support the clinical team. Assist with the training and orientation of new clinical staff members in assigned market, providing guidance on administrative procedures and protocols Provides excellent customer service by serving as a resource to all internal and external customers Facilitate and support member mailings in relation to clinical processes Attends required meetings and participates in adhoc committees as needed Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan policies Assist with facilitation of Durable Medical Equipment needs under the direction of member assigned clinical nursing team members Under the direction of clinical nursing team members, facilitate the ordering and management of OTC catalogue ordering Requirements Bachelor's degree in healthcare administration, business administration, or related field preferred Previous experience in a healthcare setting, preferably in an administrative or coordination role Strong computer skills, including proficiency with electronic health record (EHR) systems and Microsoft Office applications Excellent communication and interpersonal skills, with the ability to interact effectively with members, healthcare professionals, and administrative staff Detail-oriented with strong organizational and time management skills Knowledge of medical terminology, billing processes, and healthcare regulations preferred Ability to work independently and collaboratively in a team environment, prioritizing tasks and managing workload effectively