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Clinical Administrative Coordinator The Clinical Administrative Coordinator plays a crucial role by ensuring efficient operations and smooth communication for the clinical operations team. This position provides administrative support to the clinical managers serving as a liaison between internal and external partners. The role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced clinical environment. Key Responsibilities: * Provides clerical and/or administrative support to clinical management team and clinical staff for special projects and reporting needs * Schedule and coordinate appointments and procedures for members, ensuring timely scheduling and optimal allocation of resources under the direction of clinical nursing team * Facilitate annual process of member satisfaction surveys in assigned market as directed by clinical leadership * Serve as a liaison between ICT, facility staff and other internal departments assisting with inquiries, providing information, and addressing concerns to support the clinical team. * Assist with the training and orientation of new clinical staff members in assigned market, providing guidance on administrative procedures and protocols * Provides excellent customer service by serving as a resource to all internal and external customers * Facilitate and support member mailings in relation to clinical processes * Attends required meetings and participates in adhoc committees as needed * Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan policies * Assist with facilitation of Durable Medical Equipment needs under the direction of member assigned clinical nursing team members * Under the direction of clinical nursing team members, facilitate the ordering and management of OTC catalogue ordering Requirements * Bachelor's degree in healthcare administration, business administration, or related field preferred * Previous experience in a healthcare setting, preferably in an administrative or coordination role * Strong computer skills, including proficiency with electronic health record (EHR) systems and Microsoft Office applications * Excellent communication and interpersonal skills, with the ability to interact effectively with members, healthcare professionals, and administrative staff * Detail-oriented with strong organizational and time management skills * Knowledge of medical terminology, billing processes, and healthcare regulations preferred * Ability to work independently and collaboratively in a team environment, prioritizing tasks and managing workload effectively