Client Success Specialist (Remote)

**Deer Designer** is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on **proactive communication, ownership, and innovative workflows.** This is **not** traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction. You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use **AI tools** to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes. **Key Responsibilities:** * **Strategic Advocacy:** Spot risks early before they become issues and act on them proactively. * **Input Excellence:** Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results. * **Structured Communication:** Keep all correspondence tight, clear, and useful. No over-explaining—just clarity. * **Service Optimization:** Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership. * **AI-Enhanced Workflow:** Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency. * **2+ years** in a client-facing role (Account Management, Project Management, or Client Success). * **Flawless English:** You communicate with precision—structured, direct, and clear. * **Design Literacy:** You understand the basics of layout, hierarchy, branding, and UX. You don't need to design, but you must "speak the language." * **The "Backbone":** You are comfortable pushing back on clients and asking the hard questions required to get the job done right. * **AI-Proactive:** You already use AI to structure your thinking, identify risks, and improve your output quality. * **Agency Experience:** (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models. * **Technical Comfort:** Familiarity with tools like **Figma** or **Photoshop** (for review purposes) and async-friendly workflows. * **Ownership Mindset:** You focus on outcomes, not just activity. You fix gaps rather than blaming them. * **Stability:** Long-term, permanent remote contract * **Time Off:** 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure). * **Perks:** Performance bonuses, work anniversary gifts, and dedicated career growth. * **Culture:** A diverse, inclusive team that values results over micromanagement and celebrates milestones together.