About the Role
We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems.
This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes.
Why This Role
High ownership and autonomy in managing client success
Exposure to fast-paced, performance-driven marketing environments
Performance-based growth through bonuses tied to retention and expansion
Remote-first, results-oriented culture
Key Responsibilities
Client Success & Communication
Act as the main point of contact for assigned clients
Ensure consistent communication, clear updates, and strong follow-through
Maintain client confidence, especially during performance fluctuations
Problem Solving & Ownership
Proactively identify and resolve issues
Take initiative without waiting for direction
Ensure smooth delivery and client satisfaction
Relationship Management
Build long-term, trust-based relationships
Drive retention, referrals, and overall client experience
Performance & Strategy Alignment
Review campaign performance and translate insights into clear next steps
Collaborate with internal teams to align expectations and execution
Upsells & Growth
Identify opportunities for additional services
Support expansion conversations in a natural, value-driven way