About the Role We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems. This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes. Why This Role High ownership and autonomy in managing client success Exposure to fast-paced, performance-driven marketing environments Performance-based growth through bonuses tied to retention and expansion Remote-first, results-oriented culture Key Responsibilities Client Success & Communication Act as the main point of contact for assigned clients Ensure consistent communication, clear updates, and strong follow-through Maintain client confidence, especially during performance fluctuations Problem Solving & Ownership Proactively identify and resolve issues Take initiative without waiting for direction Ensure smooth delivery and client satisfaction Relationship Management Build long-term, trust-based relationships Drive retention, referrals, and overall client experience Performance & Strategy Alignment Review campaign performance and translate insights into clear next steps Collaborate with internal teams to align expectations and execution Upsells & Growth Identify opportunities for additional services Support expansion conversations in a natural, value-driven way
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