Client Success Manager

Punch! is searching for a CLIENT SUCCESS MANAGER to join our calculated, personable and open minded, team!

Salary: R410,000 - R465,000 (depending on experience)

The ideal candidate will have previous experience in a Client or Customer success role. You’ll be eager to make an impact in an ambitious company, bringing fresh, strategic, and creative ideas to the team!

APPLY NOW - Fast-Track your application by completing our first stage here:

https://app.testgorilla.com/s/2ds6k6ly

(you may need to copy and paste the above link into your browser)

For someone to truly succeed in this role they will need to embody our FOUR core values.

Stay Humble - Strictly NO egos!

Good Vibes Win - Embrace optimism!

Communicate, Communicate, Communicate - Clear communication builds trust!

Solutions Not Excuses - Dedicated to delivering results, regardless of obstacles!

We are also a remote-first company, so we offer full flexibility to work from home! Got Wi-Fi? We’ll provide you with a laptop and you’re ready to go!

Job Description

As a Client Success Manager at Punch! you will play a pivotal role in ensuring our clients' success and satisfaction. You will be responsible for client onboarding, maintaining strong client relationships, facilitating client meetings, gathering metrics and insights for reports, building client reports, quality control, program optimisations, and upselling/cross-selling opportunities.

About you

• 2 years working within a Sales or Marketing Agency or Department, Customer Success, Relationship Management, or Account Management role
• Previous B2B marketing experience would be greatly advantageous
• Able to demonstrate that you’re able to proactively build and maintain client relationships
• Can communicate effectively with clients at all levels, maintaining a positive and professional attitude
• Able to balance client expectations with the needs and capabilities of the team and company
• Have exceptional communication skills, both written and verbal
• Highly organised and able to manage their time between multiple clients

Day-to-Day

• Ensure client onboarding timelines are followed and milestones met, to ensure a smooth client experience
• Manage the risk of scope creep, ensuring work is delivered on time and matches client expectations
• Show an eagerness to keep on top of market trends, marketing insights, and understand best practice B2B sales and digital ad execution
• Manage client onboarding process, ensuring timelines are met and maintaining clear communication
• Work with Sales Development Manager to monitor resource allocation and work schedule within your team, addressing any conflicts promptly.
• Independently conduct client meetings and calls to build trust and develop relationships
• Become a trusted advisor for our clients, understanding their challenges, building on existing relationships, and spotting new business opportunities within the existing client teams by providing strategic advice and recommendations
• Work closely with the Client Services Director to ensure client retention and retainer renewals
• Communicate and coordinate with Sales Development Managers, to ensure deliverables are understood, and to achieve an excellent client experience
• Manage the development of strategy and insights, to optimise programmes and drive results

Why come on this journey with us?

Growth of our People, Growth of our Clients & Growth of our Company.

We are obsessed with GROWTH. (We literally can’t stop talking about it)

We have a vision and a plan to achieve our long-term success. This is only possible with the amazing team we have in place - one which is always seeking to innovate, collaborate, and strive for success.

We also provide the following benefits:

• 20 days holiday plus 8 bank holidays and your birthday off!
• Additional holiday days added after 2 years of service
• In-house mental health first aider and mental health hub
• Monthly medical aid stipend (once you’ve passed your probation)
• Flexible working arrangements (work from abroad)
• Equipment to support your home office!

APPLY NOW - Fast-Track your application by completing our first stage here:

https://app.testgorilla.com/s/2ds6k6ly

(you may need to copy and paste the above link into your browser)