Client Success Manager

We’re Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we're hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships. This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise. Location: Remote Engagement: Full-Time Working Hours: CET Monthly Salary: Base pay + additional revenue-based commissions What You’ll Do Guide clients through every step: from calibration to candidate shortlisting and onboarding Develop a deep understanding of each client’s business, hiring strategy, and long-term needs Own the post-placement client experience, ensuring a smooth onboarding and successful integration of placed candidates Drive client retention through consistent value delivery and relationship building Conduct regular check-ins with clients to proactively assess satisfaction, performance, and potential risks Proactively identify upsell and expansion opportunities across existing accounts Proactively identify opportunities to improve client experience, processes, and outcomes Identify and resolve issues early, acting as the main point of contact for any client concerns or escalations Build strong, long-term relationships with key stakeholders and decision-makers within client organizations Coordinate closely with the recruitment team to ensure client requirements are clearly translated and successfully delivered Own client retention, satisfaction, and account growth across your portfolio Ensure high levels of client satisfaction, measured through feedback, repeat business, and account growth What We’re Looking For Requirements (Non-Negotiable) Fluent English — exceptional speaking and writing skills Strong communication — structured, confident, and personable Professional presence — calm, trustworthy, articulate University degree (business, marketing, communications, or related fields preferred) Tech-savvy and business-oriented — quick to grasp new industries and roles ​​​​​​​Empathetic sales approach — persuasive without being pushy Strong commercial awareness — able to identify growth opportunities while maintaining a client-first approach Must-Have Experience 2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role Hands-on experience running discovery calls and managing client accounts Proven success managing the full client lifecycle — from lead to long-term relationship Ability to nurture B2B relationships and drive ongoing client satisfaction Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants) Bonus Points For Experience working with international clients (US, UK, AUS, EU, UAE) Startup or high-growth environment experience Strong CRM discipline and organizational skills Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.) Recruitment Process Initial Interview Interview with the Co-Founders Offer & Onboarding