Client Success Manager

About Us At Team Up, we help top talents from the Caucasus region land dream jobs and work remotely for international companies. Our job openings typically cover positions in Operations, HR, Sales, Marketing, and Design, and they may be part-time, full-time, or freelance roles. Our headquarters are in Georgia and our talent network includes top professionals from Armenia, Georgia, Turkey, and Azerbaijan, creating a diverse and dynamic community. Job Description This is a remote position. We are currently seeking a motivated Client Success Manager to join our dynamic team to manage relationships with new and existing clients, ensuring smooth onboarding, strong communication, and long-term satisfaction. This role involves daily client interaction, coordination with internal teams, and identifying opportunities for growth and upselling. This is an exciting opportunity to contribute to a fast-growing agency dedicated to bridging exceptional talent with leading companies. Your Duties: ​ As a Client Success Manager, you will be responsible for: Coordinate onboarding of new clients and ensure a smooth start Maintain daily communication with clients and respond to requests promptly Resolve client issues and ensure high satisfaction levels Identify upselling opportunities and support growth initiatives Collaborate with the sales team to support deal progression Assist in preparing and finalizing client contracts Maintain accurate records in CRM systems Ensure timely responses to client communication (within SLA) Coordinate with internal teams (operations, finance, recruitment) Track and report on client performance, feedback, and retention Requirements Minimum 1 year of experience in client success, customer support, or similar roles Experience working with B2B or B2C clients Background in finance or banking industry is required Fluent English (written and spoken) Strong communication and interpersonal skills Ability to manage multiple clients and tasks simultaneously Familiarity with CRM systems Problem-solving mindset and customer-focused approach English language upper intermediate (B2) is a must.