Client Success Manager

ABOUT THE ROLE We are looking for a proactive and commercially driven Client Success Manager to join our team and become a key point of contact for our merchants across both operational and business matters. This role sits at the intersection of client relationship management, business growth, analytics, and cross-functional coordination. The ideal candidate is someone who can build strong client partnerships, deeply understand merchant needs, identify growth opportunities, track performance, and work closely with internal teams to ensure excellent service delivery and long-term account development. WHAT YOU’LL BE WORKING ON Managing merchant relationships end-to-end as the main point of contact Driving account growth through retention, upsell, and optimization Analyzing performance metrics (traffic, volumes, conversion) and identifying opportunities Delivering reporting, forecasting, and actionable business insights Coordinating cross-functional work (compliance, legal, tech, ops, partnerships) Supporting onboarding, launches, and ongoing client operations Contributing to new business opportunities and parts of the commercial cycle Preparing tailored proposals and supporting deal development Representing the company at industry events and networking WHAT YOU NEED TO SUCCEED IN THIS ROLE Experience in Client Success / Account Management / BD / Sales in fintech, payments, PSP, or acquiring Strong understanding of merchant needs and payment flows (settlements, methods, setup) Solid analytical skills and ability to work with performance data Commercial mindset with focus on growth and revenue opportunities Strong communication and stakeholder management skills Ability to manage multiple priorities and act as a central coordination point Experience working cross-functionally with technical and non-technical teams Structured, proactive, and solution-oriented approach English B2+ and fluent russian WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Remote type of work 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture