Client Success Coordinator (EMEA)

Hi, we’re TechnologyAdvice. At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. All positions are open to remote work unless otherwise specified in the requirements below. The opportunity At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice. Our client success team focuses on the happiness of our clients. Each Client Success team member is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from onboarding to delivered product. Employment Level: Mid Level Employment Type: Full Time Location: Philippines Working Hours: 3:00pm to 12:00am PHT What you'll do Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program Join all internal calls and post-sale client calls Prepare decks ahead of post-sale client calls and QBRs Gather and prepare materials for campaign launches Prepare regular client campaign reports Monitors pacing and escalates potential concerns to Client Success and Sales counterparts Works across multiple internal teams to support product and answer client questions Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns Identify client, category, and product trends Consistently provides optimizations for campaign growth to clients and internal team members Utilizes several internal tools to review and analyze data, manage client accounts, and support clients’ needs effectively Help establish processes to increase efficiency and offer creative solutions to solve problems Who you are Bachelor's degree from a recognized institution (or equivalent experience) Experience maintaining regular communication through digital channels such as Slack, email, and Zoom Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery Creative problem-solver with strong analytical and critical thinking skills Must have a working laptop/pc and internet, and a backup connection Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward **The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. ** What we offer you Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. Remote-First Culture: Work from the comfort of your home. Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year. Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF. Healthcare : Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure. De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines. Wellness Perks: Access the Headspace app to support your well-being. Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. #LI-Remote Work authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company. Salary Range We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor. Monthly Pay Range ₱35,000 — ₱46,000 PHP EOE statement We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. Pre-employment screening required. TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring. Any AI-generated or incomplete application answers will be auto-rejected.