Client Solutions / Presales Engineer

The Company Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com , Intuit, Uber, Ryanair , Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon , Flipkart , eBay , Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover , our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities. Our People are Bold, Authentic, Purposeful and Inspired Our People are not Perfect, Traditional, Complacent or Cautious About the role As a Client Solutions Engineer / Technical Account Manager on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation. To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs. Key Responsibilities: Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimise client engagements To help us level up, you'll ideally have: 1+ years programming experience in Python, JavaScript, Java, or PHP Experience with web technologies such as HTTP, HTML, JSON, etc Customer-facing experience in sales, sales engineering, consulting or related function desirable Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing Excellent presentation and organisational skills Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable Why Cover Genius? Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean? • Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times. • Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company. • Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures speak a thousand words! Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat! * Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full P rivacy Policy.