As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.
Key Responsibilities
Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues
Ensuring the timely collection of statements and other documentation necessary for servicing
Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies
Determine the reason for cancellation and best course of action to assist in retention
Increase contact rate effectiveness
Responsible for managing high volume of phone calls for a large customer base
Extensive knowledge of the firm's product offerings
Qualifications:
The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries. Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner. Must be able to multitask and be very organized juggling multiple tasks at one time.
Customer Service skills (verbal & written)
Familiarity with debt settlement products
Empathetic
A history of meeting performance targets
Team Player
Maintaining a positive attitude
Professionalism
Excellent time management and prioritization skills
Superior organizational skills
Job Type: Full-time with Hourly Payouts
Benefits:
Paid time off
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer Service: 1 year (Required)