At
Epiq
, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions,
relentless service
sets the bar, and we
thrive on big challenges
together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI,
you’ll do the most meaningful work of your career
and see your impact at scale.
Job Description:
Job Summary
The Client Services Project Director is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Job Responsibilities
Lead and manage client services project teams to deliver high-quality results.
Develop and implement client services project plans, timelines, and budgets.
Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
Monitor client services project progress and make necessary adjustments to ensure timely completion.
Provide regular updates and reports to senior management on client services project status.
Identify and mitigate potential risks and issues that may impact client services project success.
Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
Required: Bachelor's degree in Business Administration, Information Systems, or a related field.
Preferred: Master's degree in Business Administration or a related field.
Job Summary
The Client Services Project Director is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Job Responsibilities
Lead and manage client services project teams to deliver high-quality results.
Develop and implement client services project plans, timelines, and budgets.
Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
Monitor client services project progress and make necessary adjustments to ensure timely completion.
Provide regular updates and reports to senior management on client services project status.
Identify and mitigate potential risks and issues that may impact client services project success.
Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
Required: Bachelor's degree in Business Administration, Information Systems, or a related field.
Preferred: Master's degree in Business Administration or a related field.
Experience
Required: Minimum of 7 years of experience in client services or a related field.
Preferred: Experience in leading client services project teams and managing client services projects.
Skills
Analytical Analysis
Communication
Customer Relationship Management (CRM)
Customer Satisfaction
End-to-End Project Management
Leadership
Outstanding Organizational Abilities
Process Improvements
Quality Assurance (QA)
Strategic
Team Leadership
Certifications
Required: None.
Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
#LI-Remote
#LI-RC1
The Compensation range for this role is $115,000.00 to $140,000.00 USD annually and may be eligible for an annual bonus.
Your specific salary will be determined based on several factors:
Location-based market rate
for the role
Your abilities
in relation to the job specification
Performance
during screening and interview
Pay parity
with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click
here
to learn about Epiq's Benefits.
Epiq Leadership Compass
Enterprise Decision Making
Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.
Use financial and market expertise for long-term direction
Build strategic partnerships
Promote a customer-first mindset
Allocate global resources for innovation and growth
Cultivates a Growth Mindset
Fosters innovation through curiosity, smart risk-taking, and adaptability—aligning change with strategy for lasting impact.
Promote curiosity and forward-thinking
Build a culture of innovation through partnerships
Drive innovation to meet client needs
Lead innovation with a clear vision
Align innovation with market trends
Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Focus on employee engagement
Build a strong talent pipeline
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.