Client Relations Manager - Digital Marketing Agency

Remote
$48,000 – $55,000 per year + Bonus Opportunities, Upsells & New Client Commissions

Not every great marketing agency needs more strategists.

Sometimes it needs someone who makes clients genuinely feel taken care of.

At Digi Solutions, we’re looking for a Client Relations Manager who brings organization, professionalism, patience, warmth, and calm energy into every client interaction.

This role is less about building marketing strategy — and more about managing the overall client experience.

Think:

• pleasant luxury hotel host,
• organized executive assistant,
• high-end banker relationship manager,
• or the person at a great restaurant who always makes guests feel comfortable, heard, and confident they’re in good hands.

We work with business owners across local services, hospitality, and automotive industries, and many clients simply want:

• clear communication,
• responsiveness,
• organization,
• professionalism,
• reassurance,
• and someone who genuinely cares about their experience.

That’s where this role comes in.

What You’ll Be Doing

• Managing recurring client communication and relationship follow-ups
• Hosting and organizing client meetings
• Reviewing marketing reports and performance summaries with clients after training
• Helping clients understand baseline marketing results in a clear, non-technical way
• Escalating strategic or technical questions to the appropriate strategist or specialist
• Ensuring clients feel heard, supported, and taken care of
• Managing organization, notes, follow-ups, and internal communication between departments
• Identifying opportunities for account growth, upsells, and additional services
• Helping improve client retention and overall client happiness
• Becoming highly knowledgeable about Digi’s services, processes, and products over time

What We’re Looking For

We care more about communication skills, organization, emotional intelligence, and professionalism than deep technical marketing experience.

The ideal person is:

• naturally pleasant and patient,
• highly organized,
• calm under pressure,
• confident communicating with business owners,
• detail-oriented,
• proactive with follow-ups,
• eager to learn,
• and genuinely enjoys helping people.

This person does NOT need to be an advanced Google Ads strategist or SEO expert.

However, they should be open to training and learning enough about:

• Google Ads,
• SEO,
• websites,
• reporting,
• and marketing performance

to confidently discuss baseline results and guide conversations appropriately.

Preferred Experience

• Customer service
• Account management
• Hospitality
• Banking/client services
• Executive assistant or coordinator roles
• Agency experience is a plus, but not required

Compensation & Growth

Base salary ranges from $48,000 – $55,000 depending on experience.

Additional income opportunities are available through:

• upsells,
• new client commissions,
• account growth,
• and retention performance.

The mindset for this role is similar to hospitality or relationship-based industries:
the better experience you create for clients, the more opportunity there is to grow financially and professionally.

Why Join Digi?

• Fast-growing, innovation-focused company
• Supportive team environment
• Opportunity to grow into larger leadership or account management roles
• AI-forward company with evolving systems and processes
• Work closely with leadership and strategy teams
• Opportunity to help shape the client experience at a growing agency

If interested, please submit your resume to apply.

Applicants selected to move forward in the interview process may be asked to discuss:

• Client communication experience
• Organization and follow-up systems
• Experience handling customer concerns professionally
• Experience managing relationships or recurring meetings
• Ability to learn and communicate marketing concepts over time

Strong customer service and communication skills

Highly organized with strong follow-up habits

Professional appearance and polished communication skills

Professional, patient, and pleasant personality

Comfortable speaking with business owners and clients regularly

Ability to remain calm and solution-oriented under pressure

Strong attention to detail and internal communication skills

Ability to manage recurring meetings, notes, and client follow-ups

Comfortable learning marketing terminology, reports, and service offerings

Open to training on Google Ads, SEO, websites, reporting, and digital marketing concepts

Ability to explain basic marketing results in a clear, non-technical way

Team-oriented mindset with willingness to escalate technical concerns appropriately

Comfortable identifying upsell opportunities and areas for account growth

Positive attitude and eagerness to grow professionally

Must currently reside in the United States

• Performance bonuses and upsell commission opportunities
• New client referral and account growth commission opportunities
• Opportunities for career growth and advancement
• Flexible remote work environment
• Supportive and collaborative team culture
• Paid training and ongoing professional development
• Hands-on training in Google Ads, SEO, reporting, and digital marketing systems
• Opportunity to grow within a fast-growing AI-forward marketing company
• Work closely with leadership and strategy teams
• Professional yet positive work environment
• Opportunity to help shape client experience and company growth
• Access to evolving AI tools, systems, and operational processes
• High-impact role with direct visibility to leadership