Client Placement Senior Associate

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Placement Senior Associate to join our team. This position will report to our agency located in Mansfield, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, is able to work well with a team, and adapts quickly to change. This is a remote position. Responsibilities: Works with brokerage team to implement Open Enrollment setups for assigned clients in ADP Workforce Now including building/updating of plans and OE-related tools in the Enhanced Benefits module. Partner with the MPS Carrier Connections team and ADP OE Specialists during Open Enrollment to ensure required structure changes are communicated to ADP and the post-OE enrollments are processed accurately and timely. Respond promptly to ADP WFN benefits related technical questions received from various internal and external sources. Generate various census and end of enrollment reports for new business. Assist with new Essential ACA module implementations, ongoing maintenance of existing Essential ACA module, monthly monitoring, and year-end 1095 auditing When required, assist Benefit & Technology Implementation team with setting up the Enhanced Benefits module in ADP Workforce Now and Essential ACA module for newly onboarded clients. Partner well across team and organizational lines. This position requires deep knowledge of employee benefits, high-level attention to detail and a self-starter that ensures persistency of business and growth for The Hilb Group. Required Qualifications: Minimum of 3 years of HRIS, benefit technology, or equivalent work experience. Solid working knowledge of ADP WFN with ADP NextGen, and/or Lyric knowledge a plus. Solid working knowledge of ACA configuration and monitoring technology – ADP WFN Essential ACA module experience preferred. Ability to learn and adapt quickly to changing business environment Exceptional telephone demeanor and the ability to lead productive calls to meet project timelines Proficient with Microsoft 365, including Outlook, Microsoft CoPilot, Excel, Word. Exceptional planning, critical thinking problem solving and organization skills Ability to maintain high level of confidentiality Comprehensive written and verbal communication skills, high energy and enthusiasm, strong interpersonal, motivation, and leadership skills and willingness to self-direct and work independently. Preferred Qualifications: Working knowledge of Asana or other project/task tracking software Demonstrates the ability to innovate within structure—bringing new ideas and fresh perspectives while adhering to defined processes and standards. Uses experience-based judgment to identify solutions, troubleshoot issues, and support high-quality execution of current responsibilities. Embraces a team-first approach, openly collaborating, sharing knowledge, and contributing to a culture of mentorship, partnership, and continuous development. Brings courage, accountability, and a growth mindset — not afraid to step forward, try something new, learn quickly, and own the outcome. Thrives in an environment that values initiative and learning — willing to take smart chances, recover from missteps, and stay accountable every step of the way. Confidently takes ownership — approaches challenges with curiosity, accepts that mistakes can happen, learns from them, and keeps moving forward. Benefits: Compensation: $70,000-$77,000/yr. Company Paid Life Insurance, Long-Term and Short-Term Disability. Medical, Dental, Vision and FSA/HSA plans. 401(k) with company match. Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits. Generous PTO. An awesome team of professionals! The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.