Job Description
This is a remote position.
Client Operations Manager
Remote – Full Time (8:30 am to 5:30 pm Colombia Time)
About Us
We are a recruitment company helping U.S.-based businesses grow by connecting them with top-tier virtual assistants and remote professionals from Latin America. We pride ourselves on delivering exceptional client service and operational excellence.
Role Overview
As Client Operations Manager, you will be the crucial link between our leadership, clients, and internal teams. This role combines client relationship management, operational oversight, executive support duties, and team supervision. You will ensure smooth daily operations, manage client communications, oversee payment cycles, track performance metrics, and provide leadership to recruitment, marketing, and operations teams.
Key Responsibilities
Manage client communications professionally via email and phone, following up on leads and resolving issues promptly
Oversee payment calculations, review billing cycles, and respond to client questions with accuracy and timeliness
Support the CEO and leadership team with calendar management, meeting coordination, and administrative tasks
Organize and track KPIs, SOPs, and key performance metrics for continuous improvement
Assist in preparing reports, presentations, and data-driven decision making
Supervise and coordinate recruitment, marketing, and operations teams to ensure alignment and efficiency
Handle sensitive information confidentially and professionally
Oversee operational workflows to maintain efficiency and client satisfaction
Requirements
Minimum 5 years experience in a client-facing operations, account management, or executive support role
Proven experience supporting senior executives and managing or supervising teams
Strong numerical ability and comfort with payment, billing, and KPI data analysis
Excellent organizational skills with an ability to manage multiple priorities proactively
Experience with marketing and CRM tools such as Slack, HubSpot, Zoho CRM, or equivalents
Fluent English (C1 level or above), excellent written and spoken communication
High level of professionalism and confidentiality
Benefits
100% remote work.
40 hours per week.
Vacation benefits after 1 consecutive year with us!
Annual rate adjustment (we want to keep a competitive salary for you).
Experience working with international clients.
Improvement in your English skills.
Development plans.
Training with tools and team support.