⭐ Your next adventure awaits here ⭐
We’re looking for an enthusiastic and client-focused
Onboarding Co-ordinator
to join our Equinox team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry.
🔎 The Equinox product: an IP management software for law firms and corporates around the world. Our system helps IP professionals seamlessly manage the protection of their intellectual property portfolio.
This role will include:
Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
Lead client onboarding journeys from contract signature through successful go-live
Act as the primary point of contact during onboarding phases
Develop onboarding schedule and timelines
Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
Deliver product training sessions to end users.
Configure technical solutions to meet client requirements
Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
Work both independently and as part of a team on a range of onboarding projects
Work closely with clients to ensure a successful system implementation
Work to regular client deadlines & internal deadlines
Carry out ad hoc system configuration tasks and trainings for existing clients
Collaborate with Sales, Product, and Support teams to ensure seamless client experience
The successful candidate must be:
Self-motivated, technically minded, pro-active and an excellent communicator.
Excellent attention to detail
Empathy and relationship-building
Proactive and solutions-oriented
Fluency in English
AND
French or German. Spanish would be good to have as well
An excellent ability to manage time and work to deadlines
Strong IT skills, including Microsoft office, Project Management tools, communication tools
Good organization skills
If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.
Join Questel, a growing international company, and live a great human adventure! 🤝
What we offer ...
Full-time permanent contract
An inclusive culture and international team: Offices in the USA, EMEA and APAC
Best of both worlds: agility and growth with structured onboarding and continuous learning
A friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work
Work with a diverse range of prestigious international clients (Fortune 500, CAC 40, etc.)
Nice office in Sophia-Antipolis with access to several facilities: swimming pool, tennis court, charging stations, ...
Job
location
: France, Sophia-Antipolis or Montpellier (hybrid with up to 60% remote work)
Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.