Overview
Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business Segment Overview -
Corporate:
Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.
Responsibilities
Position Purpose:
Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
Being part of a team dedicated to handling all aspects of the customer experience
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
Trade research/Quotes
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
Place Spot FX, CFD’s and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
Excellent consultative, rapport-building, listening and communication skills
Demonstrate a positive and professional image at all times
Qualifications
Job Requirements:
Fluency in Mandarin required
Must be able to work 11:30 a.m. – 8:00 p.m. ET
Must be able to work in office 4 days a week in office (1 day remote optional)
Strong mathematical, analytical and problem solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Ability to determine minimum maintenance requirements for all currency pairs, CFD’s, metals and commodities
The ability to calculate the liquidation values of the products we offer
BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience
Integrity and the ability to handle sensitive information and maintain confidentiality
Excellent listening, written, and verbal communication skills
Effective conflict resolution and problem solving skills
Approachable, flexible, dependable, and conscientiousness
Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
Keen interest in the investment and financial services fields
Demonstrates self-confidence and the ability to maintain composure in difficult situation
Must be authorized to work in the US for any employer
This hybrid role in Warren, New Jersey offers compensation typical for entry-level positions in the region.
Hiring Salary Range $40,000 - $43,000 (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data.) Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.
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