Client Implementation Service Analyst II

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Implementation Service Analyst II Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $26.73 - $40.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position is remote/work from home and can be located anywhere within the United States. If you live within 25 miles of any Cox office, the role will be hybrid. The Client Implementation Service Analyst II is responsible for planning, configuring, and launching software solutions for clients while coordinating with internal teams to ensure successful project delivery. Acting as the primary client contact, the Analyst II guides customers through the implementation process, manages multiple concurrent installations, provides status updates, and identifies risks or potential impacts to project timelines. The role involves building and configuring client accounts based on signed contracts, supporting Project Management and Training teams with onboarding tasks, and ensuring clients fully understand product functionality and configuration. This position requires strong organizational, time management, and communication skills, along with advanced technical knowledge of our products and systems. Service Analysts II typically work on projects of broader scope with limited oversight and conduct handoffs to appropriate teams once accounts are launched. Due to product and platform complexity, domain expertise is essential, with focus areas including Dealertrack F&I, DMS Business Office Application, Core Forms, Deal Central, DMS+, and F&I Intelligence deal documents. As part of a client-facing team, Analysts II applies advanced technical expertise, vehicle transaction knowledge and project management skills to deliver successful implementations. What You'll Do Plan and coordinate the setup and configuration of software for clients. Configure software systems according to client specifications and requirements. Assist dealer clients in understanding and utilizing the software products Provide guidance and support throughout the setup and configuration process Collaborate with Project Management and Training teams to support client onboarding tasks Proactively manages escalations, risks, and assists in the resolution of issues related to product installation Perform final validation of system settings as approved by the dealer Test the functionality of purchased products Manages and ensures customer expectations are met through the implementation cycle. Maintain an advanced technical understanding of the company’s products and software systems. Use technical knowledge to troubleshoot issues and provide effective solutions. Communicate effectively with clients to understand their needs and provide clear instructions. Ability to effectively manage projects across multiple product types and drive successful execution. Manage multi tasks and projects simultaneously Adapt to changing priorities and client requirements Who You Are Minimum Qualifications Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field Advanced understanding of vehicle transactions within dealership systems, including CRM, DMS, and Digital Contracting Automotive industry experience required Experience working in Salesforce or other CRM system Excellent presentation, written, and verbal communication skills Ability to identify problems and initiate corrective and preventative actions. Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software. Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere. Ability to learn new technologies and concepts quickly. Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results. Other duties as needed or required Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. Preferred Qualifications Experience working within Implementation or Client Service teams Experience with F&I and/or Desking Forms Project Management experience Excellent presentation, written, and verbal communication skills Ability to identify problems and initiate corrective and preventative actions. Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software. Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere. Automotive industry experience required Ability to learn new technologies and concepts quickly. Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results. Other duties as needed or required Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Application Deadline: 06/13/2026