Client Delivery Operations Associate

🇷🇴 Up to RON 160,000 salary on a full time, permanent employment contract

🌎 Fully remote working anywhere in Romania!

🏖️ 33 Days Paid Leave and Benefits

✨ Exciting high growth product, relied on by leading global brands, particularly within sports

💻 Working with the latest hardware, tech stack and tools

The working hours are flexible however primarily aligning with UK working hours across weekdays.

ABOUT US

Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!

What You Will Make Happen

As a Client Delivery Operations teammate, you will help move client work forward across onboarding, configuration, feature rollouts, issue resolution, product adoption, and ongoing delivery.

You will work with account managers, product, engineering, support, and clients, but the core responsibility is simple: create forward motion and make sure outcomes land.

This is an early-career individual contributor role, not a traditional senior account management role. We are looking for someone with strong raw material: ownership, judgment, technical curiosity, clear communication, and the appetite to work through messy client reality.

• Own day-to-day execution for client work-streams such as onboarding, configuration, feature rollouts, updates, and operational requests.
• Turn unclear client needs or internal discussions into clear actions, priorities, owners, and next steps.
• Keep delivery moving by coordinating with account, product, engineering, support, and operations teams.
• Investigate client issues by gathering context, checking configuration, reproducing problems where possible, and identifying likely blockers.
• Use AI and internal tools to accelerate investigation, documentation, analysis, follow-ups, and delivery workflows.
• Maintain clear visibility on status, risks, decisions, dependencies, and next actions.
• Communicate with clients and internal teams in a way that builds confidence and reduces confusion.
• Improve delivery playbooks, checklists, templates, and operating habits as patterns emerge.

What Success Looks Like

• Client work moves forward visibly and does not drift because ownership is unclear.
• Risks, blockers, and decisions are surfaced early with useful context.
• Clients receive clear, calm, accurate updates and can trust what they are being told.
• Product and engineering teams get well-framed issues instead of vague requests.
• You help the team learn from each delivery cycle and improve the way future client work runs.

What We Are Looking For

• High ownership. You care whether the client outcome actually happened, not just whether you sent the update.
• High agency: you can create direction from messy context and move work forward without needing every step defined.
• Strong written communication and the ability to translate between client language, product reality, and technical constraints.
• Comfort with ambiguity, shifting priorities, and problems that are not neatly defined at the start.
• Technical mindedness. You do not need to be an engineer, but you should want to understand systems, configuration, data, dependencies, and failure modes.
• Good judgment about what needs action now, what needs deeper investigation, and what needs escalation.
• Ability to manage multiple workstreams without losing the thread.
• Practical AI usage: you use tools to investigate faster, structure context, draft clearer updates, and improve repeatable workflows.
• Standards and performance honesty: you can tell when something is not clear enough, strong enough, or ready enough for a client.
• Outcome orientation: you understand that client value is changed outcomes, not internal activity.

What’s nice to have:

• Experience in client operations, product operations, implementation, delivery, support, customer success, or technical account management.
• Experience with SaaS platforms, integrations, CMS tools, or developer-facing products.
• Experience working with sports, media, content, or live digital products.
• Examples of owning messy work across multiple people or teams and getting it to a clear outcome.

RECRUITMENT PROCESS

• Invited for an on-demand video interview using Hirevire.
• Practical take-home task. We allow and expect sensible use of AI, and we are interested in how you think, build, validate, and communicate.
• Final interview with the team to discuss your task, your judgment calls, and how you would approach the work.