Client Delivery Leader

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs. About the Opportunity At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team , you will, as a Client Delivery Leader , be responsible for facilitating the work product between Machinify and our clients across Complex Payment Solutions . This person will understand internal and client processes, handle internal and external client requirements gathering, analysis, solution documentation, integration and delivery validation. This person will recommend best practice solutions and processes, prepare documentation, monitor inventory, and support workflow and process management for clients as well as colleagues across the Machinify Platforms. What you’ll do Monitor client inventory in Machinfy and client systems. Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system. Enter, track, and follow up on tickets to ensure timely resolution for client production issues. Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations. Support the client invoicing and/or reconciliation processes. Generate and transmit client reporting as required. Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved. Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams. Set up new users for clients in Machinify’s systems. Maintain system access requirements for client systems to perform inventory management work as necessary. Perform QA and UAT efforts as necessary. Other duties as assigned. What experience you bring (Role Requirements) 2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus. Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development Experience managing multiple clients/projects in a team environment Experience independently structuring and executing complex analyses What will make you stand out Health Plan experience Payment Integrity experience If you have worked operationally in a health plan over a provider PMP certification What We Offer: Work from anywhere in the US! Machinify is digital-first. Top Medical/Dental/Vision offerings FSA/HSA Tuition reimbursement Competitive salary, 401(k) with company match Additional health and wellness benefits and perks Flexible and trusting environment where you’ll feel empowered to do your best work The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range. Pay range: $95,000-$110,000 + Annual Bonus Equal Employment Opportunity at Machinify We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/