Client Delivery & Account Manager (Staffing & Recruiting)

🌎 Remote | LatAm - WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM. ❗️ONLY ENGLISH RESUMES WILL BE CONSIDERED 🗣️ PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL) 💼 START DATE: ASAP. 📌 This role is ideal for organized, detail-oriented professionals with experience in staffing, recruiting, or client success who want to work closely with clients while managing day-to-day delivery operations. About the Role We are hiring a Client Delivery & Account Manager to oversee active client engagements at Motum, a growing nearshore staff augmentation company. You will work closely with Motum's founders and internal recruiting team while serving as the main point of contact for hiring managers at our client companies. Your role is to keep communication clear, timelines moving, and expectations aligned on both sides. On a daily basis, you will coordinate with recruiters on open roles, follow up on interview progress, relay feedback, and make sure each search continues moving toward a hire. When priorities change, feedback is unclear, or a process slows down, you step in to realign everyone and keep momentum. In parallel, you will maintain strong client relationships. You will check in regularly with clients, address concerns, and identify opportunities where their teams may need additional support. The goal is not only successful placements, but long-term partnerships and account growth. This is a highly operational role that requires organization, clear communication, and the confidence to guide conversations with both recruiters and client stakeholders. If you enjoy keeping complex processes organized and making sure things actually get done, you will do well here. We are looking for someone self-directed and motivated who wants to make an impact and be part of a companys growth. We dont expect you to have all the answers; we want someone confident in their skills and able to find the best solution. Well be there to support you through your mistakes and celebrate your victories. About Motum Motum is a nearshore staff augmentation company, empowering growing businesses to hire exceptional remote professionals from Latin America. We offer a streamlined solution for sourcing and integrating pre-vetted, mid-to-staff level talent in technical and business functions. We handle the complexities of sourcing, outreach, screening, technical vetting, contracts, payroll, and compliance, allowing our partners to focus on their business objectives. Responsibilities Serve as primary point of contact for active client accounts Run regular client check-ins and maintain ongoing communication Coordinate closely with internal recruiters on open roles and hiring progress Track interview stages and follow up with both clients and candidates Collect and relay structured feedback between clients and recruiting team Help clarify role requirements and adjust expectations when needed Manage hiring timelines and keep searches moving forward Assist with interview scheduling with hiring manager and recruiters Identify opportunities to expand existing client accounts Suggest additional hires when client teams show capacity needs Monitor recruiter workload and submission pacing Escalate issues early before they impact delivery or client satisfaction Maintain organized records of active roles, hiring stages, and communications Requirements Able to communicate fluently in English with native speakers with minimal mistakes and a clear pronunciation. 2+ years experience in account management, customer success, recruiting coordination, operations, or project management Experience working remotely with cross-cultural, cross-functional teams Comfort working with spreadsheets, trackers, and operational tools Ability to manage priorities, timelines, and deadlines independently Comfortable managing multiple conversations and priorities simultaneously Confident communicating with hiring managers and internal teams Ability to follow up persistently and keep processes moving Experience using CRM, ATS, or project tracking tools Preferred: experience working at a recruitment or staffing agency Additional Information: Full time: 40 hours per week Work Hours: 9am to 5pm PST (flexible) Contract Type: Independent contractor We Offer: Join a growing international team Long term position with growth opportunities Work closely with founders and have real impact on company operations A role where your ideas directly influence how the company scales