About this role
Title: Client Advocacy Operations Location: Remote-Canada Duration: 12+ Months Top Skills- Sales, Advocacy and Data Governance, Salesforce experience About the Role- The Client Advocacy Operations role supports the Client Advocacy team by executing high-volume, operational work across sales references that accelerate sales cycles, AI-assisted advocacy processes, and light consulting for Product Management teams as they organize and run Product Advisory Boards (PABs). Manage incoming global sales reference requests across regions and business units Review requests for completeness, urgency, and alignment with reference criteria Match requests to approved client advocates based on industry, region, solution, and use case Coordinate and schedule reference calls or meetings between sales teams and client advocates Track advocate usage to avoid overuse Log and maintain all activity in Salesforce or the designated advocacy platform This role will directly report into Director, Client Advocacy. Required Skills- 2–4 years of experience in an operational, coordination, or program support role Strong organizational skills and attention to detail Excellent written communication and professional email etiquette Comfortable working across time zones and global teams Demonstrated experience using AI tools as part of daily work (research, summarization, drafting, tagging)Ability to follow defined processes and escalate when needed Tools & Systems- Salesforce or a similar CRM (required)Client reference or advocacy platforms (nice to have)Microsoft Teams, SharePoint, or similar collaboration tools Basic reporting and spreadsheet skills