Preferred Care at Home is a trusted and compassionate provider of non-medical in-home care services for clients all over Vermont. We are dedicated to enhancing the quality of life for our clients by providing professional, reliable, and personalized care. We prioritize our staff and their needs to ensure they are equipped to be successful.
Description of the role:
The Client Account Manager at Preferred Care at Home of Champlain Valley offers an exciting opportunity to work from the comfort of your own home in Vermont. As a vital member of our team, you will play a crucial role in onboarding, coordinating, and managing care services for our clients. This is a base + commission role where you will be managing a number of client cases to ensure successful delivery of care for a diverse client base. You will be the primary contact for our clients and client's family members throughout the time that care is provided.
Responsibilities:
Coordinate care services, ensuring the needs of all clients are met
Supporting the creation and maintaining client care plans
Use software scheduling program to efficiently schedule the complex week to week calendar for caregivers
Communicate effectively with clients and caregivers to ensure smooth and effective care management
Maintain accurate and up-to-date client records and documentation
Collaborate with other team members to ensure seamless delivery of care services
Handle any client concerns or issues with professionalism and empathy
Answer calls and texts promptly and courteously in a professional manner.
Ensure timely and professional communication with clients and colleagues while working remotely from home.
Requirements:
Motivated, results driven personality
Prior experience in sales, administration, or home care is strongly preferred
Strong organizational and time management skills
Excellent communication and interpersonal skills
Proficient in using computer software and systems
Ability to work independently and proactively problem-solve
Compassionate and empathetic nature towards clients and their families
Benefits:
Competitive compensation based on experience and skill set
Performance based incentive package
Flexible work-from-home schedule
Opportunity to make a positive impact in the lives of clients and their families
Paid Time Off
Retirement benefits pending successful completion of qualifying period
Supportive and collaborative team environment
About the Company:
Preferred Care at Home of Champlain Valley is a reputable company that provides high-quality care services to individuals in the comfort of their own homes. We are dedicated to improving the lives of our clients by offering personalized care solutions. Join our team and become part of a compassionate and rewarding work environment.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.