Claims Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Ready to commence your career in a supportive environment where we can offer development and career progression to build your knowledge and skills? As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Claims Officer will provide crucial support to our business and our customers, which in turn will provide fundamental knowledge of frontline claims management. Through working closely with experienced team members within our operations team, you will become familiar with multiple areas of the return-to-work scheme and legislation.

This will be a permanent, full-time position based in our Adelaide office, with flexibility to work from home once fully trained.

Your Responsibilities

• Participate in a structured learning journey, building foundational knowledge while contributing to a positive customer experience and overall business performance.
• Review medical and supporting documentation, included complex surgical requests, to make informed, evidence-based decisions in line with legislative and policy requirements
• Analyse surgical procedures and medical treatment plans, identifying gaps or inconsistencies and requesting additional clinical information where required.
• Engage with workers, employers, treatment providers and key stakeholders to support injury recovery and return-to-work outcomes.
• Proactively identify, report and escalate any emerging or potential risks to management in a timely manner.
  
  

About You

• Strong communication skills, with the ability to engage confidently with medical professionals, stakeholders and customers across phone and written channels.
• Ability to interpret and apply medical information such as reports, treatment plans or clinical notes to support informed, evidence-based decision making.
• Demonstrated customer focus, with the ability to take a holistic approach while remaining objective, empathetic and professional in sensitive situations.
• Experience with Salesforce and the Microsoft Office Suite is advantageous, but not essential.
• Highly organised with strong time management skills, able to manage competing priorities in a fast-paced environment.
  
  

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super
  
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.