Claims Manager (multi-line)

Help Protect Vacatia’s People, Properties, and Performance Through Strategic Claims Management Location: Fort Lauderdale, FL (Hybrid) At Vacatia, we’re redefining the vacation ownership and hospitality experience—and behind every great guest experience is a strong foundation of risk management and operational excellence. We’re looking for a Claims Manager to lead and elevate our end-to-end claims management strategy across the organization. In this role, you’ll oversee the full lifecycle of claims—from intake through resolution—ensuring timely, compliant, and effective handling across workers’ compensation, general liability, and property claims. You’ll partner cross-functionally with HR, Operations, Finance, and external partners to minimize risk exposure and protect our business. Key Responsibilities Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators Lead or coordinate investigations, gathering facts, statements, and supporting materials Manage claims through full lifecycle, including tracking progress, reserves, and outcomes Drive resolution strategies, including settlements, negotiations, and litigation coordination Partner with HR, Operations, and Finance on claims handling, reporting, and financial tracking Collaborate with insurance carriers, TPAs, and legal counsel on complex or high-risk claims Establish and standardize claims processes, documentation, and reporting practices Ensure compliance with federal, state, and local regulations Analyze trends and recommend improvements to reduce claim frequency and severity Communicate claim status, risks, and outcomes to key stakeholders and leadership What You Bring 10+ years of experience in claims, insurance, or risk management Strong expertise in multi-line including workers’ compensation, general liability, and property claims Experience working with insurance carriers, TPAs, and legal counsel Excellent analytical, problem-solving, and decision-making skills Strong communication skills with the ability to influence and collaborate cross-functionally Highly organized with the ability to manage multiple priorities simultaneously Why Join Vacatia Flexible work environment (remote or hybrid options available) Opportunity to make a direct impact on company-wide risk strategy Collaborative, cross-functional leadership exposure Work with a growing, innovative company in the hospitality space