Claims Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Insurance

Why Consider This Job Opportunity

• Salary up to $21.64 per hour
• Annual merit increase and bonus opportunity
• Opportunity for overtime pay
• Fully remote position, including training
• Amazing PTO and 401K match
• Career mobility within a leading insurance company
  
  

What To Expect (Job Responsibilities)

• Process clients' first notice of loss claim reports through phone and non-phone options accurately and timely
• Resolve complex claims inquiries and determine when to escalate issues for effective service
• Liaise with internal and external clients to clarify and resolve queries efficiently
• Provide feedback to improve customer care quality
• Ensure adherence to risk and compliance policies
  
  

What Is Required (Qualifications)

• High School Diploma or Equivalent
• Minimum 6 months of customer service experience
• Data entry experience
• Designated workspace free from noise and distractions
• Minimum internet connection of at least 5 Mbps up and 10 Mbps down
  
  

How To Stand Out (Preferred Qualifications)

• 6 months of call center experience
• Strong data entry skills with the ability to type 32 WPM or more
• Proficiency in Windows-based operating systems and Microsoft Office
• Ability to navigate multiple computer screens and browsers quickly
• Strong oral and written communication skills
  
  

#Insurance #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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