CHL - Sales Operations Lead

Job Title: Sales Operations Lead Contractor Fee: $2,500 - $2,800/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 40 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent. About This Role: We are hiring a Sales Operations Manager / Estimator to support a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. This role owns the backend of the sales pipeline, ensuring every deal moves forward efficiently and every proposal is delivered accurately within 24 hours. You will work closely with sales reps to manage deal flow, remove bottlenecks, and maintain a high standard of execution. This is not an administrative role, but full operational ownership of the sales process. Key Responsibilities: Own and manage the full sales pipeline from post-consultation to close Build and deliver accurate, high-quality proposals within 24 hours of each consultation Support 1 to 2 sales reps handling approximately 6 consultations per day each Review call recordings or transcriptions and extract critical details for proposals Use internal tools to create layouts, estimates, and client-ready proposals Maintain and update CRM with real-time, accurate deal data and notes Proactively identify bottlenecks and push deals forward to maintain velocity Coordinate across sales, operations, and customer support to ensure alignment Hold sales reps accountable for processing and ensuring deals do not stall Manage multiple deals simultaneously with speed, accuracy, and attention to detail Software/Platforms/Tools: CRM platforms such as PipeDrive, HubSpot, Salesforce, or similar Proposal and quoting tools such as PandaDoc, Proposify, or similar Design or layout tools (training will be provided; prior experience is a plus) Google Workspace (Docs, Sheets, Drive) Slack and Zoom for communication Project management tools such as ClickUp, Asana, or Trello Spreadsheet tools such as Google Sheets or Excel Qualifications: At least 3 to 5 years of freelancing or remote work experience 2 to 4+ years of experience in Sales Operations, Project Management, Estimation, or a similar role Excellent written and verbal English communication (C1 or C2 level) Experience supporting high-volume or consultative sales environments Highly organized with strong time management and prioritization skills Experience managing sales pipelines and CRM systems Strong attention to detail with the ability to produce accurate work under tight deadlines Ability to manage multiple deals simultaneously in a fast-paced environment Nice to have: Experience with estimating, quoting, or proposal building Familiarity with layouts, floor plans, or product configurations Experience supporting high-ticket or consultative sales processes Shift Schedule : Monday to Friday, 9:00 AM to 5:00 PM (US Eastern Time preferred)